Hospital Operations Manager

NVA General Practice; Des Moines (IA); Vor Ort; USD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Health Insurance

401k with Match

Annual Bonus

PTO

Continuing Education Stipends

Mental Health Benefit

Fair Work-Life Balance

Zusammenfassung

Starch Pet Hospital in Des Moines, IA is seeking a Hospital Manager to lead our expanding team on site. You will work closely with the Managing Veterinarian to ensure profitable operations, drive revenue, and deliver exceptional patient care and client service.

The role requires regular on-site presence and a background in retail, services, hospitality, healthcare, or consumer services. Competitive salary with bonus opportunities and benefits are offered.

Qualifikationen

• Bachelor’s degree in business or related field preferred.
• 3–5 years in a managerial role with customer service experience.
• Experience in hospital, retail, or service settings with increasing responsibility is a plus.

Aufgaben

• Own P&L and drive hospital performance.
• Collaborate with regional leadership on trends and forecasts.
• Manage accounts receivable and control costs.
• Oversee inventory, labor scheduling, and payroll.
• Lead a team to improve client service and operations.

Kenntnisse

P&L ownership

Team leadership

Customer service

Operations management

Strategic planning

Ausbildung

Bachelor's degree preferred

Jobbeschreibung

Are you a dynamic team leader with an entrepreneurial drive? Ready to take charge of a multi-million-dollar business that positively impacts your community? Starch Pet Hospital is actively seeking a results-driven Manager to lead our expanding team! If this sounds like you and you have a background in retail, services, hospitality, healthcare, or consumer services, we want to hear from you!

For more details, please visit our website at: https://www.starchpethospital.com/

The Opportunity

As a Hospital Manager, you will be an essential part of the hospital management team, collaborating closely with the Managing Veterinarian to ensure the efficient and profitable operation of the hospital. Your role will drive revenue, manage costs, and cultivate a hospital culture focused on top-notch patient care and exceptional customer service. You will oversee the planning and coordination of hospital operations while creating a supportive and cohesive team environment. Given the managerial responsibilities and the need for in-person interaction with clients and employees, regular on-site attendance is a fundamental requirement for this position.

Responsibilities

• Complete ownership of P&L, accountable for the hospital's performance
• Collaborate with regional leadership to identify trends and forecast the hospital's needs
• Manage accounts receivable
• Oversee hospital inventory and control facility and administrative costs
• Manage payroll for hospital staff
• Develop the hospital schedule and manage labor costs
• Champion change and identify, document, share, and promote best practices
• Lead the hospital team to enhance processes and workflows, covering client service, operations, and administrative tasks
• Implement new technologies and initiatives to improve operational efficiency
• Establish and drive the culture of the hospital
• Track and maintain current licensures for all DVMs
• Provide feedback and handle challenging conversations
• Demonstrate and reinforce the highest level of client service

Qualifications

• A bachelor’s degree in business or a related field is preferred
• 3-5 years of experience in a managerial role, including customer service experience
• Experience in a hospital, retail, or service-based industry setting in positions of increased responsibility is a plus

Benefits

• Annual Base Salary - DOE
• Annual Bonus Opportunity paid out quarterly
• Health Insurance Benefits
• Free Mental Health Benefit Options
• 401k with Match
• Competitive PTO Plan
• Continuing Education Stipends
• Fair Work-Life Balance

Address: 2222 University Ave, Des Moines, IA 50311

Website: https://www.starchpethospital.com/