Hospital Operations Manager

Star Valley Veterinary Clinic; Des Moines (IA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health Insurance Benefits

Free Mental Health Benefit Options

401k with Match

Competitive PTO Plan

Continuing Education Stipends

Job summary

Starch Pet Hospital in Des Moines, IA seeks a results-driven Hospital Manager to lead our expanding team on-site. You will manage revenue, costs, and staff to ensure top-tier patient care and customer service while collaborating with the Managing Veterinarian to drive profitable operations.

The role requires 3–5 years of managerial experience, a business-related degree, and a hands-on approach to hospital operations. In-person leadership and program implementation are essential parts of the job.

Qualifications

• A bachelor’s degree in business or a related field is preferred.
• 3-5 years of experience in a managerial role, including customer service experience.
• Experience in a hospital, retail, or service-based industry setting in positions of increased responsibility is a plus.

Responsibilities

• Own P&L and be accountable for the hospital's performance.
• Collaborate with regional leadership to forecast hospital needs and trends.
• Manage accounts receivable and control costs and inventory.
• Oversee payroll, scheduling, and labor costs.
• Lead the hospital team to improve client service, operations, and administrative tasks.
• Implement new technologies and initiatives to boost efficiency.
• Maintain licensure for all DVMs and uphold high patient care standards.

Skills

Customer service experience

Leadership experience

Team collaboration

Education

Bachelor’s degree in Business or related field

Job description

Are you a dynamic team leader with an entrepreneurial drive? Ready to take charge of a multi-million-dollar business that positively impacts your community? Starch Pet Hospital is actively seeking a results-driven Manager to lead our expanding team! If this sounds like you and you have a background in retail, services, hospitality, healthcare, or consumer services, we want to hear from you!

As a Hospital Manager, you will be an essential part of the hospital management team, collaborating closely with the Managing Veterinarian to ensure the efficient and profitable operation of the hospital. Your role will drive revenue, manage costs, and cultivate a hospital culture focused on top-notch patient care and exceptional customer service. You will oversee the planning and coordination of hospital operations while creating a supportive and cohesive team environment. Given the managerial responsibilities and the need for in-person interaction with clients and employees, regular on-site attendance is a fundamental requirement for this position.

Responsibilities:

• Complete ownership of P&L, accountable for the hospital's performance
• Collaborate with regional leadership to identify trends and forecast the hospital's needs
• Manage accounts receivable
• Oversee hospital inventory and control facility and administrative costs
• Manage payroll for hospital staff
• Develop the hospital schedule and manage labor costs
• Champion change and identify, document, share, and promote best practices
• Lead the hospital team to enhance processes and workflows, covering client service, operations, and administrative tasks
• Implement new technologies and initiatives to improve operational efficiency
• Establish and drive the culture of the hospital
• Track and maintain current licensures for all DVMs
• Provide feedback and handle challenging conversations
• Demonstrate and reinforce the highest level of client service

Qualifications:

• A bachelor’s degree in business or a related field is preferred
• 3-5 years of experience in a managerial role, including customer service experience
• Experience in a hospital, retail, or service-based industry setting in positions of increased responsibility is a plus
• Annual Base Salary - DOE
• Annual Bonus Opportunity paid out quarterly
• Health Insurance Benefits
• Free Mental Health Benefit Options
• 401k with Match
• Competitive PTO Plan
• Continuing Education Stipends

Address: 2222 University Ave, Des Moines, IA 50311