Hospital Operations Manager

NVA General Practice; Austin (TX); Presencial; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual Bonus

Health Insurance

Mental Health Benefit

401k with Match

Paid Time Off

Education Stipends

Work-Life Balance

Descripción de la vacante

Southwest Vet is seeking a dynamic Hospital Manager to lead our growing team on-site. You will work closely with the Managing Veterinarian to ensure a high-performing, patient-centered hospital with strong customer service and revenue growth.

The role requires in-person leadership of operations, scheduling, and financial controls, with a focus on team culture and continuous improvement. A proactive manager with a background in hospitality, retail, healthcare, or service-based industries is ideal.

Formación

• Bachelor’s degree in business or related field preferred.
• 3–5 years in a managerial role with customer service experience.
• Experience in a hospital, retail, or service-based environment is a plus.

Responsabilidades

• Own P&L and drive hospital performance.
• Forecast needs with regional leadership.
• Manage accounts receivable and costs.
• Oversee payroll and labor scheduling.
• Implement changes to improve efficiency and patient care.
• Maintain licensure for all DVMs and ensure compliant operations.

Conocimientos

Team leadership

Customer service

Educación

Bachelor's degree in business or related field

Descripción del empleo

Are you a dynamic team leader with an entrepreneurial drive? Ready to take charge of a multi-million-dollar business that positively impacts your community? Southwest Vet is actively seeking a results-driven Manager to lead our expanding team! If this sounds like you and you have a background in retail, services, hospitality, healthcare, or consumer services, we want to hear from you!

The Opportunity

As a Hospital Manager, you will be an essential part of the hospital management team, collaborating closely with the Managing Veterinarian to ensure the efficient and profitable operation of the hospital. Your role will drive revenue, manage costs, and cultivate a hospital culture focused on top-notch patient care and exceptional customer service. You will oversee the planning and coordination of hospital operations while creating a supportive and cohesive team environment. Given the managerial responsibilities and the need for in-person interaction with clients and employees, regular on-site attendance is a fundamental requirement for this position.

Responsibilities

• Complete ownership of P&L, accountable for the hospital's performance
• Collaborate with regional leadership to identify trends and forecast the hospital's needs
• Manage accounts receivable
• Oversee hospital inventory and control facility and administrative costs
• Manage payroll for hospital staff
• Develop the hospital schedule and manage labor costs
• Champion change and identify, document, share, and promote best practices
• Lead the hospital team to enhance processes and workflows, covering client service, operations, and administrative tasks
• Implement new technologies and initiatives to improve operational efficiency
• Establish and drive the culture of the hospital
• Track and maintain current licensures for all DVMs
• Provide feedback and handle challenging conversations
• Demonstrate and reinforce the highest level of client service

Qualifications

• A bachelor’s degree in business or a related field is preferred
• 3-5 years of experience in a managerial role, including customer service experience
• Experience in a hospital, retail, or service-based industry setting in positions of increased responsibility is a plus

Benefits

• Annual Bonus Opportunity
• Health Insurance Benefits
• Free Mental Health Benefit Options
• 401k with Match
• Competitive PTO Plan
• Continuing Education Stipends
• Fair Work-Life Balance