Hospital Operations Manager

NVA General Practice; North Port (FL); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Annual Bonus Opportunity

Health Insurance Benefits

Free Mental Health Benefit Options

401k with Match

Competitive PTO Plan

Continuing Education Stipends

Fair Work-Life Balance

Job summary

Heron Creek Animal Hospital is seeking a dynamic Hospital Manager to lead our expanding team and drive the hospital’s performance. The role requires in-person interaction with clients and staff, alignment with the Managing Veterinarian, and accountability for operations, revenue, and costs.

The ideal candidate has 3-5 years of managerial experience in hospital, retail, or service settings, with a background in business or related field.

Qualifications

• Bachelor's degree preferred in business or a related field.
• 3-5 years in a managerial role with customer service experience.
• Experience in a hospital, retail, or service-based industry is a plus.

Responsibilities

• Own the hospital P&L and be accountable for performance.
• Collaborate with regional leadership to forecast needs and trends.
• Manage accounts receivable.
• Oversee hospital inventory and control costs.
• Manage payroll for hospital staff.
• Develop the hospital schedule and manage labor costs.
• Champion change and share best practices.
• Lead the team to improve processes across client service and operations.
• Implement new technologies and initiatives to improve efficiency.
• Establish and drive the hospital culture.
• Maintain licensure for all DVMs.
• Provide feedback and handle challenging conversations.
• Demonstrate and reinforce high levels of client service.

Skills

Leadership

P&L ownership

Customer service

Team management

Education

Bachelor's degree in business or related field

Job description

Are you a dynamic team leader with an entrepreneurial drive? Ready to take charge of a multi-million-dollar business that positively impacts your community? Heron Creek Animal Hospital is actively seeking a results-driven Manager to lead our expanding team! If this sounds like you and you have a background in retail, services, hospitality, healthcare, or consumer services, we want to hear from you!

For more details, please visit our website at: https://www.heroncreekanimalhospital.com/

The Opportunity

As a Hospital Manager, you will be an essential part of the hospital management team, collaborating closely with the Managing Veterinarian to ensure the efficient and profitable operation of the hospital. Your role will drive revenue, manage costs, and cultivate a hospital culture focused on top-notch patient care and exceptional customer service. You will oversee the planning and coordination of hospital operations while creating a supportive and cohesive team environment. Given the managerial responsibilities and the need for in-person interaction with clients and employees, regular on-site attendance is a fundamental requirement for this position.

Responsibilities

• Complete ownership of P&L, accountable for the hospital's performance
• Collaborate with regional leadership to identify trends and forecast the hospital's needs
• Manage accounts receivable
• Oversee hospital inventory and control facility and administrative costs
• Manage payroll for hospital staff
• Develop the hospital schedule and manage labor costs
• Champion change and identify, document, share, and promote best practices
• Lead the hospital team to enhance processes and workflows, covering client service, operations, and administrative tasks
• Implement new technologies and initiatives to improve operational efficiency
• Establish and drive the culture of the hospital
• Track and maintain current licensures for all DVMs
• Provide feedback and handle challenging conversations
• Demonstrate and reinforce the highest level of client service

Qualifications

• A bachelor’s degree in business or a related field is preferred
• 3-5 years of experience in a managerial role, including customer service experience
• Experience in a hospital, retail, or service-based industry setting in positions of increased responsibility is a plus

Benefits

• Annual Bonus Opportunity
• Health Insurance Benefits
• Free Mental Health Benefit Options
• 401k with Match
• Competitive PTO Plan
• Continuing Education Stipends
• Fair Work-Life Balance