Hospital Night Security Operations Center Officer

Sheppard Pratt; Elkridge (MD); On-site; USD 30,000 - 39,000; Full time

Job summary

Sheppard Pratt is seeking a Night Security Officer to oversee daily security operations at the hospital campuses in Elkridge, MD. This role focuses on identifying, analyzing, and supporting responses to incidents affecting the hospitals, patients, staff, and visitors.

Responsibilities include monitoring CCTV and alarms, handling emergency and non-emergency calls, coordinating with local emergency services, and ensuring continuity of operations.

Qualifications

• High school diploma or equivalent.
• Exceptional customer service skills.
• Knowledge of procedures and guidelines for emergency situations.
• Able to work night shifts including weekends/holidays.
• Occasional travel between SP properties as needed.
• Respond to critical incidents with little advance notice.

Responsibilities

• Receive emergency and non-emergency calls and record significant information.
• Monitor CCTV systems and alarms.
• Operate facility computer systems as assigned.
• Coordinate with security and safety teams to ensure business continuity.
• Prioritize calls by urgency.
• Manage security issues per policies and procedures.
• Coordinate actions with local police, fire, and EMS when needed.
• Assist with dispatch of officers and units via radio/phone/computer.
• Maintain site operations manuals and post orders.
• Provide information from third parties about codes, calls, and safety conditions.
• Enter data and maintain logs of calls and activities.
• Maintain knowledge of departmental standards and procedures.

Skills

Emergency response

Customer service

Communication

Adaptability

Education

High school diploma

Tools

CCTV systems

Job description

Sheppard Pratt is seeking a Night Security Officer to oversee daily security operations at the hospital campuses in Elkridge, MD. This role focuses on identifying, analyzing, and supporting responses to incidents affecting the hospitals, patients, staff, and visitors.

Responsibilities include monitoring CCTV and alarms, handling emergency and non-emergency calls, coordinating with local emergency services, and ensuring continuity of operations.