Security Operations Center Officer - Elkridge, MD (Flex Shift)

Sheppard Pratt Careers; Elkridge (MD); On-site; USD 25,000 - 35,000; Full time

Job summary

Sheppard Pratt Careers in Elkridge, MD is seeking a Security Operations Center Officer for a flex shift (days, evenings, nights) with 40 hours per week. The role involves monitoring CCTV, alarms, and communications to identify and respond to incidents affecting hospital operations and safety.

You will coordinate with Police, Fire, and EMS, log incident details, and support a rapid, effective response to critical events.

Qualifications

• High school diploma or equivalent required.
• Exceptional customer service skills and knowledge of guidelines for emergency situations.
• Due to the demands of the position, must be able to work either day, afternoon, evening and overnights as needed.
• May require occasional travel between SP properties when needed.
• All candidates must be willing and able to respond to critical incidents with little or no advance notice. These incidents may include working more weekends and holidays and under stressful and physically demanding conditions.

Responsibilities

• Receive emergency and non-emergency calls and record significant information.
• Monitor closed-circuit television systems, alarms, facility computers.
• Communicate effectively with the security and safety teams at the facility to assure business continuity by prioritizing calls according to importance.
• Facilitate communications and coordinate actions between various local emergency services such as Police, Fire, and Emergency Medical Services.
• Uses radio, phone, or computer to assist with the dispatch of officers, vehicles, or other field units to appropriate locations.
• Enter data in computer system and maintain logs and records of calls, activities, and other incident-related information.

Skills

Customer service

Emergency response

Education

High school diploma or equivalent

Job description

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following our Accessibility Accomodation for Applicants page.

Security Operations Center Officer - Elkridge, MD (Flex Shift)

Locations

Showing 1 location

Elkridge, MD 21075, USA

• Hourly Range : $18.50 USD to $25.30 USD
• Support Services & Facilities
• Full-Time
• Requisition #: SECUR013010

Description

Schedule: Flex (Days, Eve, Nights- 40hrs/week)

Oversee the daily security operations at both hospital campuses, using best practices to identify, analyze, and support effective responses to all incidents impactful to the hospitals, their operations, and the patients, visitors, and staff at these locations. These incidents most commonly include responses to behavioral and medical crises, safety incidents, natural disasters, and other security-related emergencies.

What to expect.

Under general supervision, your responsibilities will include:

• Receive emergency and non-emergency calls and record significant information.
• Monitor closed-circuit television systems, alarms, facility computers.
• Communicate effectively with the security and safety teams at the facility to assure business continuity by prioritizing calls according to importance.
• Facilitate communications and coordinate actions between various local emergency services such as Police, Fire, and Emergency Medical Services.
• Uses radio, phone, or computer to assist with the dispatch of officers, vehicles, or other field units to appropriate locations.
• Provide officers with information from 3 rd parties about code calls, calls for service, obstacles, and any conditions impacting the safety of officers.
• Enter data in computer system and maintain logs and records of calls, activities, and other incident-related information.

What you’ll get from us.

• A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation
• Comprehensive medical, dental and vision benefits for benefit eligible positions
• 403b retirement match
• Generous paid-time-off for benefit eligible positions
• Complimentary Employee Assistance Program (EAP)

What we need from you.

• High school diploma or equivalent required.
• Exceptional customer service skills and knowledge of guidelines for emergency situations.
• Due to the demands of the position, must be able to work either day, afternoon, evening and overnights as needed.
• May require occasional travel between SP properties when needed.
• All candidates must be willing and able to respond to critical incidents with little or no advance notice. These incidents may include working more weekends and holidays and under stressful and physically demanding conditions.

WHY SHEPPARD PRATT?
At Sheppard Pratt, we are more than just a workplace. We are a community of healthcare professionals who are dedicated to providing hope and healing to individual’s facing life’s challenges. Join us and be a part of a mission that changes lives!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.