Flex-Shift Hospital Security Ops Center Dispatcher

Sheppard Pratt Careers; Elkridge (MD); On-site; USD 25,000 - 35,000; Full time

Job summary

Sheppard Pratt Careers in Elkridge, MD is seeking a Security Operations Center Officer for a flex shift (days, evenings, nights) with 40 hours per week. The role involves monitoring CCTV, alarms, and communications to identify and respond to incidents affecting hospital operations and safety.

You will coordinate with Police, Fire, and EMS, log incident details, and support a rapid, effective response to critical events.

Qualifications

• High school diploma or equivalent required.
• Exceptional customer service skills and knowledge of guidelines for emergency situations.
• Due to the demands of the position, must be able to work either day, afternoon, evening and overnights as needed.
• May require occasional travel between SP properties when needed.
• All candidates must be willing and able to respond to critical incidents with little or no advance notice. These incidents may include working more weekends and holidays and under stressful and physically demanding conditions.

Responsibilities

• Receive emergency and non-emergency calls and record significant information.
• Monitor closed-circuit television systems, alarms, facility computers.
• Communicate effectively with the security and safety teams at the facility to assure business continuity by prioritizing calls according to importance.
• Facilitate communications and coordinate actions between various local emergency services such as Police, Fire, and Emergency Medical Services.
• Uses radio, phone, or computer to assist with the dispatch of officers, vehicles, or other field units to appropriate locations.
• Enter data in computer system and maintain logs and records of calls, activities, and other incident-related information.

Skills

Customer service

Emergency response

Education

High school diploma or equivalent

Job description

Sheppard Pratt Careers in Elkridge, MD is seeking a Security Operations Center Officer for a flex shift (days, evenings, nights) with 40 hours per week. The role involves monitoring CCTV, alarms, and communications to identify and respond to incidents affecting hospital operations and safety.

You will coordinate with Police, Fire, and EMS, log incident details, and support a rapid, effective response to critical events.