Security Operations Center Officer (Elkridge/Overnight)

Sheppard Pratt; Elkridge (MD); On-site; USD 30,000 - 39,000; Full time

Job summary

Sheppard Pratt is seeking a Night Security Officer to oversee daily security operations at the hospital campuses in Elkridge, MD. This role focuses on identifying, analyzing, and supporting responses to incidents affecting the hospitals, patients, staff, and visitors.

Responsibilities include monitoring CCTV and alarms, handling emergency and non-emergency calls, coordinating with local emergency services, and ensuring continuity of operations.

Qualifications

• High school diploma or equivalent.
• Exceptional customer service skills.
• Knowledge of procedures and guidelines for emergency situations.
• Able to work night shifts including weekends/holidays.
• Occasional travel between SP properties as needed.
• Respond to critical incidents with little advance notice.

Responsibilities

• Receive emergency and non-emergency calls and record significant information.
• Monitor CCTV systems and alarms.
• Operate facility computer systems as assigned.
• Coordinate with security and safety teams to ensure business continuity.
• Prioritize calls by urgency.
• Manage security issues per policies and procedures.
• Coordinate actions with local police, fire, and EMS when needed.
• Assist with dispatch of officers and units via radio/phone/computer.
• Maintain site operations manuals and post orders.
• Provide information from third parties about codes, calls, and safety conditions.
• Enter data and maintain logs of calls and activities.
• Maintain knowledge of departmental standards and procedures.

Skills

Emergency response

Customer service

Communication

Adaptability

Education

High school diploma

Tools

CCTV systems

Job description

Schedule: Nights (11pm-7:30am- 40hrs/week)

Oversee the daily security operations at both hospital campuses, using best practices to identify, analyze, and support effective responses to all incidents impactful to the hospitals, their operations, and the patients, visitors, and staff at these locations. These incidents most commonly include responses to behavioral and medical crises, safety incidents, natural disasters, and other security-related emergencies.

Responsibilities

• Receive emergency and non-emergency calls and record significant information.
• Monitor closed circuit television systems and alarms.
• Monitor and operates facility computers systems regularly, as assigned.
• Communicate effectively with the security and safety teams at the facility to assure business continuity.
• Prioritize calls according to urgency and importance.
• Manage security issues or emergency situations according to policies and procedures.
• Facilitate communications and coordinate actions between various local emergency services such as Police, Fire, and Emergency Medical Services.
• Uses radio, phone, or computer to assist with the dispatch of officers, vehicles, or other field units to appropriate locations.
• Maintain awareness of and familiarity with the site-specific operations performance manual and post orders.
• Provide officers with information from 3rd parties about code calls, calls for service, obstacles, and any conditions impacting the safety of officers.
• Enter data in computer system and maintain logs and records of calls, activities, and other incident related information.
• Maintain working knowledge of departmental standards, policies, and procedures.

Requirements

• High school diploma or equivalent required.
• Exceptional customer service skills.
• Knowledge of procedures and guidelines for emergency situations
• Due to the demands of the position, must be able to work either day, afternoon, evening and overnights as needed.
• May require occasional travel between SP properties when needed.
• All candidates must be willing and able to respond to critical incidents with little or no advance notice. These incidents may include working more weekends and holidays and under stressful and physically demanding conditions.