Security Operations Center Officer - Elkridge, MD (Flex Shift)

Sheppard-Pratt-; Elkridge (MD); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Tuition reimbursement

Health benefits

403b retirement match

Paid time off

Employee Assistance Program (EAP)

Job summary

Sheppard Pratt in Elkridge, MD is seeking a Security Operations Center Officer for a Flex Shift to oversee daily security operations across hospital campuses. This full-time role involves monitoring CCTV, responding to emergencies, and coordinating with local police, fire, and EMS to protect patients, staff, and visitors.

Schedule: Flex days, evenings, nights; 40 hours weekly. Requires high school diploma and exceptional customer service with strong emergency guidelines knowledge.

Qualifications

• High school diploma or equivalent required.
• Exceptional customer service skills and knowledge of guidelines for emergency situations.
• Must be able to work day, evening and overnight shifts as needed.
• May require travel between SP properties.
• Must be able to respond to critical incidents with little or no advance notice.

Responsibilities

• Receive emergency and non-emergency calls and record significant information.
• Monitor CCTV systems, alarms, and facility computers.
• Communicate with security and safety teams to assure business continuity.
• Coordinate actions with Police, Fire, and EMS.
• Assist with dispatch of officers, vehicles, or field units.
• Provide officers with information from 3rd parties about code calls and safety conditions.
• Enter data and maintain logs and records.

Skills

Customer service

Emergency guidelines

Shift flexibility

Education

High school diploma or equivalent

Job description

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following our Accessibility Accomodation for Applicants page.

Security Operations Center Officer - Elkridge, MD (Flex Shift)

• Posted on September 18, 2026

Locations

Showing 1 location

Elkridge, MD 21075, USA

• Hourly Range : $18.50 USD to $25.30 USD
• Support Services & Facilities
• Full-Time
• Requisition #: SECUR013010

Description

Schedule: Flex (Days, Eve, Nights- 40hrs/week)

Oversee the daily security operations at both hospital campuses, using best practices to identify, analyze, and support effective responses to all incidents impactful to the hospitals, their operations, and the patients, visitors, and staff at these locations. These incidents most commonly include responses to behavioral and medical crises, safety incidents, natural disasters, and other security-related emergencies.

What to expect.

Under general supervision, your responsibilities will include:

• Receive emergency and non-emergency calls and record significant information.
• Monitor closed-circuit television systems, alarms, facility computers.
• Communicate effectively with the security and safety teams at the facility to assure business continuity by prioritizing calls according to importance.
• Facilitate communications and coordinate actions between various local emergency services such as Police, Fire, and Emergency Medical Services.
• Uses radio, phone, or computer to assist with the dispatch of officers, vehicles, or other field units to appropriate locations.
• Provide officers with information from 3 rd parties about code calls, calls for service, obstacles, and any conditions impacting the safety of officers.
• Enter data in computer system and maintain logs and records of calls, activities, and other incident-related information.

What you’ll get from us.

At Sheppard Pratt, you will work alongside a multi-disciplined team led by a bold vision to change lives. We offer:

• A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation

Comprehensive medical, dental and vision benefits for benefit eligible positions

403b retirement match

Generous paid-time-off for benefit eligible positions

Complimentary Employee Assistance Program (EAP)

What we need from you.

• High school diploma or equivalent required.
• Exceptional customer service skills and knowledge of guidelines for emergency situations.
• Due to the demands of the position, must be able to work either day, afternoon, evening and overnights as needed.
• May require occasional travel between SP properties when needed.
• All candidates must be willing and able to respond to critical incidents with little or no advance notice. These incidents may include working more weekends and holidays and under stressful and physically demanding conditions.

WHY SHEPPARD PRATT?

At Sheppard Pratt, we are more than just a workplace. We are a community of healthcare professionals who are dedicated to providing hope and healing to individual’s facing life’s challenges. Join us and be a part of a mission that changes lives!

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.