Hospital Liaison: Patient Care & Referral Coordinator

Medical Service Company; Indianapolis (IN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive Pay

HSA Contributions

Pet Insurance

Life & AD&D

Disability Insurance

Tuition Reimbursement

EAP

Referral Bonus

Recognition Program

Engagement Programs

Calm App

401k / Roth IRA

Company Discounts

Payactiv / On-Demand Pay

PTO & Holidays

Job summary

MSC is seeking a Hospital Liaison to manage institutional communications with patients, clients, and referral sources within designated facilities from our Indianapolis operations. The role includes handling intake inquiries, coordinating in-hospital set-ups for home-going oxygen, and serving as a liaison between MSC and facility staff.

You will respond to Case Manager questions, market MSC services to referrals, and maintain ongoing communications with all sources, ensuring coverage criteria

Qualifications

• One year (minimum) of progressively responsible medical customer service experience.
• Knowledge and understanding of intake implications of industry change.
• Excellent skill sets in communication and customer relations.
• Detail oriented with excellent interpersonal and organizational skills (a TEAM player).
• Must be able to perform extensive driving as required for the position
• Must possess a valid driver’s license
• Must be able to lift and carry up to 50 pounds
• Must be able to walk, stand, bend, stoop, and perform setup tasks throughout the workday.
• Must be able to safely operate equipment and follow all safety protocols.

Responsibilities

• Handles intake inquiries from Case Managers and intakes all pertinent customer order information including documentation required to meet coverage criteria.
• Assists with in-hospital set-ups for home-going oxygen and other home-going modalities
• Responds to questions posed by Case Managers and referral sources within the facility related to home-going equipment/supply needs, acting as a liaison between MSC and the facility staff
• Maintains open communication with patients/clients and referral sources, responding to patient/client questions and problems while still in the facility
• Markets our services to the Case Managers and other potential referral sources within the designated facility
• Maintains open communications with all referral sources and documents with whom and with what frequency
• Other duties as assigned.

Skills

Medical customer service

Communication skills

Detail oriented

Interpersonal skills

Team player

Driving

Valid driver\'s license

Lifting 50 pounds

Safety protocols

Education

High school diploma or GED

Job description

MSC is seeking a Hospital Liaison to manage institutional communications with patients, clients, and referral sources within designated facilities from our Indianapolis operations. The role includes handling intake inquiries, coordinating in-hospital set-ups for home-going oxygen, and serving as a liaison between MSC and facility staff.

You will respond to Case Manager questions, market MSC services to referrals, and maintain ongoing communications with all sources, ensuring coverage criteria