Hospital Guest Services Concierge — Elevate Patient Experience

SSM Health; Oklahoma City (OK); On-site; USD 19,000 - 25,000; Part time

Job summary

SSM Health St. Anthony Hospital Midwest in Oklahoma City is seeking a PRN Concierge to act as a liaison between guests, staff and patients, responding to information inquiries and directions.

You will handle guest suggestions and complaints, escalating as needed while protecting patient privacy under HIPAA policies. The role requires a high school diploma or 10 years of work experience, no prior experience required, and involves flexible shifts with emphasis on patient satisfaction and courteous

Qualifications

• High School diploma/GED or 10 years of work experience.
• No experience required.
• Provides patient information in compliance with HIPAA and organizational privacy policies.

Responsibilities

• Receives, screens, routes and/or responds to all incoming inquiries for information, directions or concerns.
• Receives guest suggestions and complaints and escalates through proper channels.
• Provides patient information in compliance with HIPAA requirements and organizational privacy policies.
• Identifies and report issues of safety and maintenance.
• Assists in improving patient satisfaction. Anticipates family needs and resolves issues before they become major source of concern.
• Performs other duties as assigned.

Education

High School diploma/GED or 10 years of work experience

Job description

SSM Health St. Anthony Hospital Midwest in Oklahoma City is seeking a PRN Concierge to act as a liaison between guests, staff and patients, responding to information inquiries and directions.

You will handle guest suggestions and complaints, escalating as needed while protecting patient privacy under HIPAA policies. The role requires a high school diploma or 10 years of work experience, no prior experience required, and involves flexible shifts with emphasis on patient satisfaction and courteous