Hospital Guest Services Concierge

Advocate Health; Downers Grove (IL); On-site; USD 21,000 - 26,000; Full time

Job summary

Advocate Health is hiring for a Guest Services role at a hospital in Downers Grove, IL. The position focuses on greeting visitors, answering questions, guiding patients and families, and ensuring safety and smooth operations across the campus.

Responsibilities include coordinating with departments, managing visitor access, and assisting with transportation and parking needs while maintaining a friendly, professional environment.

Qualifications

• High school diploma or equivalent.

Responsibilities

• Supports a strategic location in the hospital by providing resources, information, and security to visitors, patients, staff, and physicians.
• Provides superior customer services by greeting and welcoming each individual that they encounter.
• Demonstrates thorough knowledge of the hospital by answering questions for patients or visitors and responds to meet their requests or needs.
• Obtains authorization / clearance before allowing visitors to proceed to their desired location, as outlined by protocol.
• Assures that transportation equipment is available for use in a timely and efficient manner (i.e. appropriate size and numbers of wheelchairs, walkers, etc).
• Provides information regarding a patient's test/procedure, wayfinding / location of the patient's destination, inpatient room information, and other visitor information like restrictions, hours, or waiting areas.

Job description

Advocate Health is hiring for a Guest Services role at a hospital in Downers Grove, IL. The position focuses on greeting visitors, answering questions, guiding patients and families, and ensuring safety and smooth operations across the campus.

Responsibilities include coordinating with departments, managing visitor access, and assisting with transportation and parking needs while maintaining a friendly, professional environment.