Onsite Guest Services Ambassador - Patient Experience

University of Chicago Medicine; Illinois; On-site; USD 21,000 - 34,000; Full time

Job summary

University of Chicago Medicine is seeking a Guest Services Ambassador for our Hyde Park campus. This on-site role focuses on delivering a welcoming, high-quality patient and visitor experience at lobbies and checkpoints.

You will greet visitors, provide information, and coordinate with multiple departments to ensure smooth navigation and service delivery. Ideal candidates will have a high school diploma or GED, 5+ years of customer service experience, and familiarity with healthcare settings.

Qualifications

• High school diploma or GED required.
• 5+ years of customer service preferred.
• Healthcare experience preferred.

Responsibilities

• Greet visitors and provide welcoming interaction at campus desks.
• Provide clear information and navigation guidance to patients and families.
• Collaborate with departments to route visitors and hand off to teams.
• Assist with patient information look-ups and appointment verifications.
• Ensure privacy and safety during encounters and escorts.
• Escalate concerns as needed and assist in resolving issues.

Skills

Customer service

Verbal communication

Problem solving

Education

High school diploma or GED

College education preferred

Tools

MS Office

Epic

Job description

University of Chicago Medicine is seeking a Guest Services Ambassador for our Hyde Park campus. This on-site role focuses on delivering a welcoming, high-quality patient and visitor experience at lobbies and checkpoints.

You will greet visitors, provide information, and coordinate with multiple departments to ensure smooth navigation and service delivery. Ideal candidates will have a high school diploma or GED, 5+ years of customer service experience, and familiarity with healthcare settings.