Hospital Guest Experience Specialist – Evenings & Weekends

mhnetwork; Huntington (WV); On-site; USD 17,000 - 21,000; Full time

Job summary

Cabell Huntington Hospital seeks a Guest Services Representative to greet and assist patients and visitors with non-medical requests, including directions, hotel and dining recommendations, and general information. The role involves acting as a liaison to hospital departments, monitoring waiting areas, and maintaining courteous, discreet communication.

The successful candidate will listen to guests, anticipate needs, and handle multiple tasks in a fast-paced environment while upholding patient

Qualifications

• Greeting and assisting guests with information, directions, and non-medical requests.
• Listening to anticipate guest needs and respond professionally.
• Maintaining documentation and reporting as needed.

Responsibilities

• Greet and assist patients and visitors with non-medical requests and directions.
• Serve as liaison to hospital departments when needed.
• Monitor waiting areas and manage visitor flow.
• Provide information, reservations, and travel arrangements as requested.
• Ensure confidentiality and professional conduct at all times.

Skills

Customer service

Communication skills

Multitasking

Problem solving

Interpersonal skills

Basic computer skills

Job description

Cabell Huntington Hospital seeks a Guest Services Representative to greet and assist patients and visitors with non-medical requests, including directions, hotel and dining recommendations, and general information. The role involves acting as a liaison to hospital departments, monitoring waiting areas, and maintaining courteous, discreet communication.

The successful candidate will listen to guests, anticipate needs, and handle multiple tasks in a fast-paced environment while upholding patient