Hospital Guest Experience Specialist

Advocate Health Care; Barrington (IL); On-site; USD 36,000 - 60,000; Full time

Job summary

Advocate Health Care seeks an Information Desk Guest Services professional to oversee reception areas, greet guests and supervise volunteers across weekdays, weekends, and holidays.

Responsibilities include guiding visitors, directing patients, answering inquiries, and supporting the Patient Relations team with data entry and service recovery tasks. Strong communication and organizational skills are essential.

Qualifications

• High school graduate or equivalent is required.
• 2 years of direct customer service experience preferred in a healthcare environment.
• Excellent communication and customer service skills are essential.
• Basic keyboard and telecommunication system knowledge is required.
• Strong organizational skills and the ability to supervise volunteers/volunteens.

Responsibilities

• Oversee Hospital Information Desks on weekdays, weekends and holidays.
• Supervise and direct welcoming of guests, associates and partners to destinations.
• Escort or transport patients to their destinations as needed.
• Respond to visitor and patient inquiries with accuracy and courtesy.
• Provide information to internal/external customers and maintain visitor policies.
• Assist Patient Relations with data entry, clerical tasks and service recovery follow-up.
• Supervise volunteers/volunteens to ensure service standards.
• Model and educate others on service excellence.

Skills

Customer service

Communication

Hospitality management

Volunteer management

Supervision

Organizational skills

Education

High school diploma or equivalent

Tools

Keyboard familiarity

Telecommunication systems

Job description

Advocate Health Care seeks an Information Desk Guest Services professional to oversee reception areas, greet guests and supervise volunteers across weekdays, weekends, and holidays.

Responsibilities include guiding visitors, directing patients, answering inquiries, and supporting the Patient Relations team with data entry and service recovery tasks. Strong communication and organizational skills are essential.