Hospital Guest Experience Specialist

Sentara Health; Woodbridge (VA); On-site; USD 27,000 - 40,000; Part time

Benefits offered by this job

Medical, Dental, Vision plans

401k with employer match

Paid Time Off

Tuition Assistance

Job summary

Sentara Northern Virginia Medical Center in Woodbridge, VA is hiring Guest Relations Representatives for part-time (24 hrs/wk) and flexi (8 hrs/wk) statuses. The role acts as a liaison between patients, families, visitors and hospital staff, delivering a welcoming, caring environment and addressing concerns to ensure a smooth experience.

Requires a High School Diploma or Equivalent and at least 1 year of customer service experience.

Qualifications

• Requires customer service experience (1 year) and strong communication skills.
• Welcoming and empathetic interaction with patients, families and visitors.

Responsibilities

• Serve as liaison between patients, families, visitors and hospital/medical team members.
• Provide a welcoming, genuine environment and address concerns to ensure a smooth, comfortable patient experience.
• Collaborate with hospital staff to support patient satisfaction and service delivery.

Skills

Customer service

Education

High School Diploma or Equivalent

Job description

Sentara Northern Virginia Medical Center in Woodbridge, VA is hiring Guest Relations Representatives for part-time (24 hrs/wk) and flexi (8 hrs/wk) statuses. The role acts as a liaison between patients, families, visitors and hospital staff, delivering a welcoming, caring environment and addressing concerns to ensure a smooth experience.

Requires a High School Diploma or Equivalent and at least 1 year of customer service experience.