Guest Relations Representative

Sentara Health; Woodbridge (VA); On-site; USD 27,000 - 40,000; Part time

Benefits offered by this job

Medical, Dental, Vision plans

401k with employer match

Paid Time Off

Tuition Assistance

Job summary

Sentara Northern Virginia Medical Center in Woodbridge, VA is hiring Guest Relations Representatives for part-time (24 hrs/wk) and flexi (8 hrs/wk) statuses. The role acts as a liaison between patients, families, visitors and hospital staff, delivering a welcoming, caring environment and addressing concerns to ensure a smooth experience.

Requires a High School Diploma or Equivalent and at least 1 year of customer service experience.

Qualifications

• Requires customer service experience (1 year) and strong communication skills.
• Welcoming and empathetic interaction with patients, families and visitors.

Responsibilities

• Serve as liaison between patients, families, visitors and hospital/medical team members.
• Provide a welcoming, genuine environment and address concerns to ensure a smooth, comfortable patient experience.
• Collaborate with hospital staff to support patient satisfaction and service delivery.

Skills

Customer service

Education

High School Diploma or Equivalent

Job description

City/StateWoodbridge, VAWork ShiftMultiple shifts availableOverview:Sentara Northern Virginia Medical Center currently is hiring Guest Relations RepresentativesPart time (24hrs/wk) and Flexi (8hrs/wk) statuses availableThe Guest Relations Representative is a liaison between patients, families, visitors, and hospital and medical team members. Responsible for providing a welcoming and genuine environment and address concerns to ensure a smooth and comfortable experience for patients.EducationHigh School Diploma or Equivalent (Required)Certification/LicensureNo specific certification or licensure requirementsExperienceCustomer Service - 1 yearTalroo - Allied Health, customer service, communication, receptionWe provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $19.38 - $28.69 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.Benefits: Caring For Your Family and Your Career• Medical, Dental, Vision plans• Adoption, Fertility and Surrogacy Reimbursement up to $10,000• Paid Time Off and Sick Leave• Paid Parental & Family Caregiver Leave• Emergency Backup Care• Long-Term, Short-Term Disability, and Critical Illness plans• Life Insurance• 401k/403B with Employer Match• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education• Student Debt Pay Down – $10,000•Pet Insurance•Legal Resources Plan•Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.Sentara Northern Virginia Medical Center located in Woodbridge, VA is a 183-bed not-for-profit hospital. We combine the resources of a major health system with the compassionate, personalized care of a community hospital. We offer quiet, private rooms and quality care focused on safety and patient satisfaction. Our clinical services include advanced imaging, cancer services, cardiovascular care, emergency care, lab services, orthopedics, weight loss services and more, all powered through Sentara eCare, a comprehensive electronic medical record system. In addition to our hospital, Sentara Health is enhancing access to healthcare services in Northern Virginia with outpatient and imaging centers in Lake Ridge, Lorton, Springfield and Alexandria, Va. We improve health every day, come be a part of the community.Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.In support of our mission “to improve health every day,” this is a tobacco-free environment.For positions that are available as remote work, Sentara Health employs associates in the following states:Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.