Hospital Guest Experience Specialist

TriHealth; Cincinnati (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Career growth opportunities

Comprehensive benefits package

Tuition reimbursement

Job summary

TriHealth Bethesda North Hospital is seeking a Guest Services Associate to welcome patients and guests, provide directions, and support hospital operations at Montgomery Road location. The role emphasizes patient-first service, privacy adherence, and proactive communication with families and staff.

The position requires a High School Diploma or GED and 2–3 years of prior customer service experience, with a focus on calm, friendly interactions and the ability to de-escalate when needed.

Qualifications

• High School Diploma or GED (Required).
• 2-3 years experience Customer Service (Required).
• Excellent communication and customer service skills.
• Ability to remain calm, friendly, at all times and in all situations.
• Ability to de-escalate issues and to escal...

Responsibilities

• Adheres to HIPAA standards and patient/guest/team member confidentiality.
• Ensures guests get to where they need to go by either taking them or ensuring they understand how to get there.
• Performs Hourly Rounds to check for environmental and other concerns. Escalate concerns as needed.
• Serves as a liaison between the treatment team in various locations and the families/visitors in the waiting rooms.
• Provides updates and pertinent information as needed. Maintains and assumes responsibility for waiting room areas.
• Utilizes EPIC and other tools to provide patient information and departmental information to guests.
• Acknowledges and greets 100% of guests with a smile and warm welcome.

Skills

Customer service

Communication

De-escalation

Team membership

Education

High School Diploma or GED

Job description

TriHealth Bethesda North Hospital is seeking a Guest Services Associate to welcome patients and guests, provide directions, and support hospital operations at Montgomery Road location. The role emphasizes patient-first service, privacy adherence, and proactive communication with families and staff.

The position requires a High School Diploma or GED and 2–3 years of prior customer service experience, with a focus on calm, friendly interactions and the ability to de-escalate when needed.