Patient Experience Front Desk Specialist

TriHealth; Liberty Township (OH); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Competitive benefits package

Tuition reimbursement

Professional growth opportunities

Job summary

TriHealth in Liberty Township is seeking a Front Office Specialist to be the welcoming face of care, handling calls, registering patients, collecting co-pays, and scheduling follow-ups within a busy health system.

The role requires a High School Diploma or GED and 3–4 years of related experience; professionalism, patient focus, and adherence to HIPAA/JCAHO guidelines are essential for accurate records and smooth patient experiences.

Qualifications

• High School Diploma or GED required.
• 3–4 years of related experience required.
• Excellent communication and interpersonal skills.
• Ability to handle payments and scheduling accurately.

Responsibilities

• Answers incoming calls and distributes them.
• Schedules patient appointments and informs department of issues.
• Registers patients and updates insurance/demographics.
• Handles payments and daily deposits.
• Performs day-end reconciliation and related duties.
• Complies with HIPAA and JCAHO standards.

Skills

Customer service

Telephone handling

Scheduling

HIPAA compliance

Data entry

Cash handling

Interpersonal communication

Education

High School Diploma or GED

Job description

TriHealth in Liberty Township is seeking a Front Office Specialist to be the welcoming face of care, handling calls, registering patients, collecting co-pays, and scheduling follow-ups within a busy health system.

The role requires a High School Diploma or GED and 3–4 years of related experience; professionalism, patient focus, and adherence to HIPAA/JCAHO guidelines are essential for accurate records and smooth patient experiences.