Hospital Front Desk & Guest Services Associate

Concord Hospital Health System; Concord (NH); On-site; USD 22,000 - 30,000; Full time

Job summary

Concord Hospital is seeking a friendly front desk associate to greet patients, visitors and staff as they enter the facility. You will screen individuals as directed by Administration and provide wayfinding assistance to destinations within the hospital.

The role requires 1 year of customer service experience and proficiency with Microsoft Office. You will engage in department activities and support special programs as part of the team.

Qualifications

• One year of customer service experience in a professional business environment dealing with the public in person and on the phone.
• Competent in use of Microsoft Office computer applications.

Responsibilities

• As the first point of contact, creates a polished and positive first impression in welcoming of patients, visitors and employees entering Concord Hospital.
• Screens all patients, visitors and staff entering the building as appropriate and directed by Administration.
• Provides way finding assistance for patients, visitors, vendors, or staff, either in person or on the telephone.
• May push patients in wheel chairs to their destination within the hospital.
• Acts as an informational resource to patients, visitors, vendors, and staff either in person, telephone, or via e-mail.
• Supports the department’s special programs and initiatives.
• Participates and engages in department and division activities.

Skills

Customer service

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Concord Hospital is seeking a friendly front desk associate to greet patients, visitors and staff as they enter the facility. You will screen individuals as directed by Administration and provide wayfinding assistance to destinations within the hospital.

The role requires 1 year of customer service experience and proficiency with Microsoft Office. You will engage in department activities and support special programs as part of the team.