Hospital Dispatch Lead - 24/7 Emergency Communications

LCMC Health; New Orleans (LA); On-site; USD 32,000 - 48,000; Full time

Job summary

LCMC Health is seeking a dedicated PBX/Call Center Operator to manage daily communications within a 24-hour hospital environment in New Orleans. You will answer calls, handle alarms, and coordinate paging to staff while maintaining a courteous, professional image.

Ideal candidates have strong communication skills, the ability to multitask in a fast-paced healthcare setting, and a flexible schedule including nights and weekends.

Qualifications

• High school diploma or equivalent; relevant experience in lieu of education may be considered.
• 6 months of PBX, call center, or healthcare customer service experience preferred.

Responsibilities

• Answer incoming and outgoing calls per customer service standards.
• Monitor and respond to emergency alarms in the department.
• Operate switchboard and paging equipment and coordinate with staff during emergencies.
• Maintain safety and professional image in all communications.

Skills

Communication skills

Multi-tasking

Customer service

Education

High School Diploma or GED

Tools

PBX system

Call center software

Switchboard operations

Job description

LCMC Health is seeking a dedicated PBX/Call Center Operator to manage daily communications within a 24-hour hospital environment in New Orleans. You will answer calls, handle alarms, and coordinate paging to staff while maintaining a courteous, professional image.

Ideal candidates have strong communication skills, the ability to multitask in a fast-paced healthcare setting, and a flexible schedule including nights and weekends.