Emergency Dispatch Operator: Life-Safety Communications

Cedar Park Regional Medical Center; Austin (TX); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health coverage

403(b) retirement plan

PTO & holidays

Tuition reimbursement

Employee Assistance Program

Parental leave

Job summary

Ascension is seeking a skilled Dispatch & Triage professional to coordinate emergency communications across multiple hospital locations. You will monitor alarms, manage on-call schedules with clinicians, and deliver timely data to care teams to ensure rapid, accurate responses to emergencies.

The role emphasizes maintaining strict HIPAA compliance, operational documentation, and efficient use of CAD/EHR systems in a fast-paced environment.

Qualifications

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
• Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.
• Crisis Dispatch & Triage Experience: Proven experience in emergency dispatch, public safety communications, 911 call handling, or high-volume healthcare transfer/dispatch operations.
• Stress Resilience & Composure: Demonstrated ability to remain laser-focused, decisive, and calm when managing life-safety emergencies, distressed callers, and rapidly changing environments.
• High-Speed Technical Agility: Advanced proficiency in navigating CAD dispatch software, multi-line phone queues, telemetry/paging platforms, and electronic health record (EHR) databases simultaneously.
• Elite Verbal & Written Communication: Clear, articulate speech and active listening skills, with the ability to convey urgent instructions and critical patient information rapidly without misinterpretation.
• Strict Protocol Adherence: Strong attention to detail with an uncompromised commitment to following safety protocols, HIPAA regulations, and departmental SLAs (Service Level Agreements)

Responsibilities

• Dispatch critical emergency communications across 13 hospital locations to guarantee calls are answered immediately and routed with 100% accuracy.
• Monitor life-safety alarm panels and trigger emergency procedures during high-stress incidents to protect patients, staff and facilities.
• Manage complex multi-specialty on-call schedules alongside nurses and providers to ensure life-saving care is always accessible.
• Deliver real-time patient, staff and department data to clinical teams, serving as a vital central link in network care delivery.
• Maintain operational documentation and contact schedules to ensure every department has the correct contact at the right time.

Skills

Crisis Dispatch & Triage Experience

Stress Resilience & Composure

High-Speed Technical Agility

Verbal & Written Communication

Strict Protocol Adherence

Education

High School diploma equivalency or 1 year experience

Tools

CAD dispatch software

Multi-line phone queues

Telemetry/Paging platforms

Electronic Health Record (EHR) databases

Job description

Ascension is seeking a skilled Dispatch & Triage professional to coordinate emergency communications across multiple hospital locations. You will monitor alarms, manage on-call schedules with clinicians, and deliver timely data to care teams to ensure rapid, accurate responses to emergencies.

The role emphasizes maintaining strict HIPAA compliance, operational documentation, and efficient use of CAD/EHR systems in a fast-paced environment.