24/7 Healthcare Dispatch & Alarm Operator

LCMC Health; Covington (LA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Employee wellness programs

Shift flexibility

Job summary

LCMC Health is seeking a capable communications coordinator for its Lakeview Hospital area to handle switchboard, paging, and critical calls. You will learn hospital policies for alarms, codes, and emergency procedures while supporting staff, patients, and visitors with professionalism and calm under pressure.

The role requires strong communication, the ability to multi-task in a fast-paced environment, and availability for a 24-hour operation including weekends and holidays.

Qualifications

• High School Diploma/GED or equivalent
• Preferred: 6 months of experience in PBX, call center, and/or customer service, preferably healthcare setting

Responsibilities

• Answer incoming and outgoing calls using proper customer service standards
• Monitor and respond to emergency alarms within the department
• Operate hospital paging, switchboard equipment, and related peripherals
• Handle calls for hospital information and codes during emergencies
• Maintain beeper lists and paging for staff as needed
• Ensure safety of visitors and staff and document incidents per policy

Skills

PBX

Call center

Customer service

Emergency calls

Education

High School diploma

Tools

PBX system

Job description

LCMC Health is seeking a capable communications coordinator for its Lakeview Hospital area to handle switchboard, paging, and critical calls. You will learn hospital policies for alarms, codes, and emergency procedures while supporting staff, patients, and visitors with professionalism and calm under pressure.

The role requires strong communication, the ability to multi-task in a fast-paced environment, and availability for a 24-hour operation including weekends and holidays.