24/7 Emergency Communications Operator

Baptist Health; Louisville (KY); On-site; USD 18,000 - 25,000; Full time

Job summary

Baptist Health in Louisville, KY is seeking a PBX Operator within the Communications Center. This role combines customer service call center skills with emergency response to provide reliable connectivity and notification across hospital departments 24/7.

You will learn to use emergency notification systems, access patient location data, and coordinate with dispatch and security teams, building a foundation for careers in emergency management or critical communications.

Qualifications

• High school diploma or equivalent preferred.
• Call Center experience preferred.
• Baptist Health is an Equal Employment Opportunity employer.

Responsibilities

• Provide continuous communications for emergent and non-emergent connections and notifications.
• Operate within emergency notification protocols and patient location systems.
• Support interdepartmental and community safety communications.

Skills

Customer service

Call center

Interpersonal communication

Emergency response

Education

High school diploma or equivalent

Tools

Conveyant Teledirectory

Security dispatch radio

Job description

Baptist Health in Louisville, KY is seeking a PBX Operator within the Communications Center. This role combines customer service call center skills with emergency response to provide reliable connectivity and notification across hospital departments 24/7.

You will learn to use emergency notification systems, access patient location data, and coordinate with dispatch and security teams, building a foundation for careers in emergency management or critical communications.