Clinical Concierge, Medical Assistant

Cottage Health; Santa Barbara (CA); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Total Rewards package

Job summary

Cottage Medical Group seeks a Clinical Concierge (Medical Assistant) for their Cottage Surgical Clinic in Santa Barbara, CA. The role involves registering patients, collecting payments, rooming, and assisting providers with care and discharge, while guiding patients and guests through the visit to optimize experience.

Responsibilities include clinical functions, patient advocacy, and coordination with care teams.

Qualifications

• Minimum: High School Diploma. Graduate of an accredited Medical Assistant program or 2 years of equivalent work experience.
• Minimum:American Heart Association (AHA) Basic Life Support (BLS) for Health Care Providers.
• Knowledge of urgent care medical specialty, medical terminology, and electronic medical record (preferably Epic).
• Preferred: ability to perform phlebotomy and administer injections.
• Minimum:1 year of experience as Medical Assistant or equivalent, including EHR and phlebotomy.

Responsibilities

• Registering patients and collecting payments.
• Rooming patients and assisting the provider and clinical staff with care and treatment.
• Discharging and follow-up with patients to maximize experience and minimize wait times.
• Companion role for patients and their guests through the visit, ensuring high-quality care.

Skills

Customer service

Patient advocacy

Clinical support

Education

High School Diploma

Medical Assistant program or 2 years experience

Tools

Epic EMR

Phlebotomy

Injections administration

Basic computer skills

Job description

Cottage Medical Group seeks a Clinical Concierge (Medical Assistant) for their Cottage Surgical Clinic responsible for registering, collecting payments, rooming, assisting the provider and clinical staff with care and treatment, discharging, and following-up with patients. It is the role of the Clinical Concierge to companion patients and their "secondary guests" through the entire experience to maximize clinical excellence, reduce treatment times, and maximize the patient experience; before, during, and after the patient visit. The Clinical Concierge is responsible for assisting the provider with front office and back-office duties in the outpatient management of patients on a rotating basis.

Responsibilities include:

• Variety of clinical functions within a clinical setting requiring knowledge and integration of available standard, resources, and data; discretion; good judgment; diplomacy; decision making; and a customer service attitude.
• Acting as the patient advocate, the Clinical Concierge has continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management.

QUALIFICATIONS:

All job qualifications listed indicate the minimum level necessary to perform this job proficiently.

Education:

• Minimum: High School Diploma. Graduate of an accredited Medical Assistant program or 2 years of equivalent work experience.

Certifications, Licenses, Registrations:

• Minimum:American Heart Association (AHA) Basic Life Support (BLS) for Health Care Providers.

Technical Requirements:

• Minimum:Knowledge of urgent care medical specialty. Knowledge of medical terminology. Knowledge of electronic medical record, preferably Epic. Basic computer/email skills.
• Preferred: Ability to perform phlebotomy and administer injections.

Years of Related Work Experience:

• Minimum:1 year of experience as Medical Assistant or equivalent, including previous experience with an electronic health record and phlebotomy.

Cottage Health is a leading acute care hospital system, located on the central coast of California, widely known for our superior patient care, innovation, medical research and education. Our health system operates primarily in Santa Barbara, CA, since 1888, and consists of three acute care hospitals, a Rehabilitation Hospital, multiple clinics and a multi-site Urgent Care system. Our mission is to serve the central coast communities with excellence, integrity, and compassion. Every day we touch thousands of lives in many different ways, resolute in our mission to put patients first. We take pride in helping our patients get back to living their lives - in the places they love.

*Pay for non-physician positions is determined based on related years of experience and internal equity. Eligible employees may also receive additional forms of compensation, including shift differentials, on-call pay, incentive pay, and bonus opportunities, where applicable. Manager and above positions may participate in Cottage Health’s annual management incentive program. Physician compensation is determined based upon specialty and may include bonus potential. For more information on our comprehensive Total Rewards offerings, please visit https://cottagehealth.org/careers/total-rewards .

To provide superior health care for and improve the health of our communities through a commitment to our core values of excellence, integrity, and compassion.

Total Rewards

Benefits designed with you in mind. Learn about Cottage Health's generous Total Rewards package for all aspects of your life.

Life Where You Love It

Whether it's a morning surf before work, a sunset walk on the shores of Carpinteria, Santa Barbara, or Goleta, a bike ride through the beautiful Santa Ynez Valley, you are sure to feel a bit of the magic that is the Santa Barbara region.

Equal Opportunity Employer

Cottage Health is an Equal Opportunity Employer. Cottage Health applicants are considered solely based on their qualifications, without regard to race, color, ethnicity, religion, age, gender, transgender status, gender expression and identity, national origin, ancestry, disability, sexual orientation, marital status, military status, or any other classification protected by law. This policy applies to all aspects of the relationship between Cottage Health and an applicant or employee. Cottage Health is committed to upholding discrimination-free hiring practices. We strive to cultivate an environment where exceptional people bring diverse perspectives and find belonging, support, and connection to their work.

Any Cottage Health applicants who require assistance or reasonable accommodations during the application process may request the need for accommodation with the Recruiter.