Clinical Concierge (Medical Assistant/X-ray Technician)

Pacific Diagnostic Laboratories, LLC; Santa Barbara (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Cottage Health is seeking a Clinical Concierge (Medical Assistant/X-ray Technician) for Cottage Urgent Care in Santa Barbara. You will support front and back office tasks, assist providers, and help manage patient flow to improve care delivery.

Ideal candidates have MA training or equivalent plus X-ray tech training, with EHR experience and knowledge of urgent care workflows. Eligible for a comprehensive Total Rewards program and a supportive work environment.

Qualifications

• Graduate of an accredited Medical Assistant program or 2 years of equivalent work experience and completion of a X-ray Technician program
• Knowledge of urgent care medical specialty and medical terminology
• Experience with electronic health records, preferably Epic
• Basic computer and email skills required

Responsibilities

• Register patients and collect payments, room patients, and assist providers and staff
• Discharge patients and arrange follow up to maximize patient experience
• Work front and back office duties as needed in outpatient management

Skills

Urgent care knowledge

Medical terminology

Epic EHR

Phlebotomy

Injections

Education

Medical Assistant program or equivalent + X-ray Tech program

Tools

Epic EMR

Job description

Clinical Concierge (Medical Assistant/X-ray Technician)

Job Description

Cottage Medical Group seeks a Clinical Concierge (Medical Assistant/X-ray Technician) for their Cottage Urgent Care-Santa Barbara-Upper State Plaza. Responsible for registering, collecting payments, rooming, assisting the provider and clinical staff with care and treatment, discharging, and following-up with patients. It is the role of the Clinical Concierge to companion patients and their "secondary guests" through the entire experience to maximize clinical excellence, reduce treatment times, and maximize the patient experience; before, during, and after the patient visit. The Clinical Concierge is responsible for assisting the provider with front office and back-office duties in the outpatient management of patients on a rotating basis.

Responsibilities include:

• Variety of clinical functions within a clinical setting requiring knowledge and integration of available standard, resources, and data; discretion; good judgment; diplomacy; decision making; and a customer service attitude.
• Acting as the patient advocate, the Clinical Concierge has continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management.

Qualifications

All job qualifications listed indicate the minimum level necessary to perform this job proficiently.

LEVEL OF EDUCATION

• Graduate of an accredited Medical Assistant program or 2 years of equivalent work experience and successful completion of a X-ray Technician program.

CERTIFICATIONS, LICENSES, REGISTRATIONS

• Valid California X-ray Technician (limited scope) certifications in all of the following areas: Chest, Extremities, and Torso-Skeletal. American Heart Association (AHA) Basic Life Support (BLS) for Health Care Providers

TECHNICAL REQUIREMENTS

• Knowledge of urgent care medical specialty. Knowledge of medical terminology. Knowledge of electronic medical record, preferably Epic. Basic computer/email skills.

Preferred:

• Ability to perform phlebotomy and administer injections

YEARS OF RELATED WORK EXPERIENCE

• 1 year of experience as Medical Assistant or equivalent, including previous experience with an electronic health record and phlebotomy. Experience using an electronic health record.

Preferred:

• 3 years of X-ray Technician (limited scope) experience in a clinic or other healthcare setting. Experience using an electronic health record.

Cottage Health is a leading acute care hospital system, located on the central coast of California, widely known for our superior patient care, innovation, medical research and education. Our health system operates primarily in Santa Barbara, CA, since 1888, and consists of three acute care hospitals, a Rehabilitation Hospital, multiple clinics and a multi-site Urgent Care system. Our mission is to serve the central coast communities with excellence, integrity, and compassion. Every day we touch thousands of lives in many different ways, resolute in our mission to put patients first. We take pride in helping our patients get back to living their lives - in the places they love.

*Pay for non-physician positions is determined based on related years of experience and internal equity. Eligible employees may also receive additional forms of compensation, including shift differentials, on-call pay, incentive pay, and bonus opportunities, where applicable. Manager and above positions may participate in Cottage Health’s annual management incentive program. Physician compensation is determined based upon specialty and may include bonus potential. For more information on our comprehensive Total Rewards offerings, please visit https://cottagehealth.org/careers/total-rewards .

To provide superior health care for and improve the health of our communities through a commitment to our core values of excellence, integrity, and compassion.

Total Rewards

Benefits designed with you in mind. Learn about Cottage Health's generous Total Rewards package for all aspects of your life.

Life Where You Love It

Whether it's a morning surf before work, a sunset walk on the shores of Carpinteria, Santa Barbara, or Goleta, a bike ride through the beautiful Santa Ynez Valley, you are sure to feel a bit of the magic that is the Santa Barbara region.

Equal Opportunity Employer

Cottage Health is an Equal Opportunity Employer. Cottage Health applicants are considered solely based on their qualifications, without regard to race, color, ethnicity, religion, age, gender, transgender status, gender expression and identity, national origin, ancestry, disability, sexual orientation, marital status, military status, or any other classification protected by law. This policy applies to all aspects of the relationship between Cottage Health and an applicant or employee. Cottage Health is committed to upholding discrimination-free hiring practices. We strive to cultivate an environment where exceptional people bring diverse perspectives and find belonging, support, and connection to their work.

Any Cottage Health applicants who require assistance or reasonable accommodations during the application process may request the need for accommodation with the Recruiter.