Patient Care Concierge & Advocate

Cottage Health; Solvang (CA); On-site; USD 52,000 - 68,000; Full time

Job summary

Cottage Health is seeking a Clinical Concierge to support patient flow in a California outpatient setting. The role involves registering patients, collecting payments, rooming, and assisting providers with care and treatment.

You will discharge patients and follow up, while ensuring a smooth patient experience under the direction of the Site Manager and clinical staff. The ideal candidate has LVN/MA training and a solid background in urgent care, medical terminology, and EMR usage (Epic

Qualifications

• LVN or MA licensure or certification required.
• BLS certification required.
• Experience with EMR, preferably Epic.

Responsibilities

• Register patients and collect payments.
• Assist provider with care and treatment.
• Room patients and discharge, and follow up.
• Maintain patient records and data accuracy.
• Coordinate referrals and patient communication.
• Support front and back office duties as needed.

Skills

Patient flow

Customer service

Communication

Phlebotomy

Medical terminology

Epic EMR

Urgent care knowledge

Education

Vocational Nurse or Medical Assistant education program or 2 years of equivalent work experience

California LVN or Medical Assistant certification

AHA Basic Life Support (BLS) certification

Tools

Job description

Cottage Health is seeking a Clinical Concierge to support patient flow in a California outpatient setting. The role involves registering patients, collecting payments, rooming, and assisting providers with care and treatment.

You will discharge patients and follow up, while ensuring a smooth patient experience under the direction of the Site Manager and clinical staff. The ideal candidate has LVN/MA training and a solid background in urgent care, medical terminology, and EMR usage (Epic