Hospital Concierge & Guest Services Lead

Sharp HealthCare; La Mesa (CA); On-site; USD 38,000 - 46,000; Full time

Job summary

Sharp HealthCare is seeking a Lobby Concierge in the Main Lobby to deliver high-level customer service to patients, visitors, and staff. The role includes guiding volunteers, providing information, and supporting administrative tasks with a focus on a positive patient experience.

Responsibilities include maintaining a clean lobby, coordinating resources, and handling calls with tact. Applicants should have a high school diploma and at least two years in a hospital or service setting.

Qualifications

• H.S. Diploma or Equivalent is required.
• 2 Years Experience in a hospital or customer service position preferred.

Responsibilities

• Maintain a safe, orderly lobby and ensure comfort areas are clean.
• Coordinate wheelchair availability, maintenance and storage.
• Provide information and assist patients, visitors and staff; input data as needed.
• Answer calls and triage to appropriate departments; use service recovery tools.

Skills

Customer service

Multi-tasking

Communication

Telephone etiquette

Education

High School diploma or equivalent

Tools

IDX patient information system

Job description

Sharp HealthCare is seeking a Lobby Concierge in the Main Lobby to deliver high-level customer service to patients, visitors, and staff. The role includes guiding volunteers, providing information, and supporting administrative tasks with a focus on a positive patient experience.

Responsibilities include maintaining a clean lobby, coordinating resources, and handling calls with tact. Applicants should have a high school diploma and at least two years in a hospital or service setting.