Hospital Communications Specialist

Citizens Medical Center; Victoria, Northern (TX, KY); Híbrido; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

457(b) Deferred Compensation

Paid Time Off & Sick leave

Hospital-paid immunizations

Descripción de la vacante

Citizens Medical Center in Victoria, TX is seeking an efficient switchboard operator to manage the hospital’s main line, route calls, page physicians, and assist security as needed.

Responsibilities include monitoring alarms, responding to emergency codes, and maintaining logs to ensure accurate communication and prompt service. This role requires professional telephone etiquette and strong customer service skills.

Formación

• 1-2 years customer service or telephone experience.
• Ability to monitor alarms and codes according to procedures.
• Provide answering service functions as needed.

Responsabilidades

• Answer incoming calls to the hospital switchboard and distribute to patients, employees, physicians offices, etc. in a prompt, courteous and professional manner.
• Overhead page; respond to security calls;
• Respond to emergency codes in a prompt and professional manner ensuring that all personnel have been contacted; record actions on reports/logs as required.
• Monitor all alarms in the PBX area and respond quickly and according to department protocol.

Conocimientos

Customer service

Telephone etiquette

Communication

Multi-tasking

Herramientas

PBX system

Descripción del empleo

Citizens Medical Center in Victoria, TX is seeking an efficient switchboard operator to manage the hospital’s main line, route calls, page physicians, and assist security as needed.

Responsibilities include monitoring alarms, responding to emergency codes, and maintaining logs to ensure accurate communication and prompt service. This role requires professional telephone etiquette and strong customer service skills.