Hospital Communications & Dispatch Specialist

Memorial Hermann Health System; United States; On-site; USD 40,000 - 54,000; Full time

Job summary

Memorial Hermann Health System in Houston, TX is seeking a dedicated telephone switchboard operator to ensure accurate communication between hospital staff and patients. You will manage the main switchboard, route calls, assist patients with directions, and respond swiftly to emergencies using standard hospital procedures.

This role requires three years of PBX experience, strong customer service and interpersonal skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Education: High school diploma preferred.
• Three (3) years of PBX telephone experience.
• Two (2) years of customer service experience.
• Ability to operate telephone switchboard; basic computer skills required.
• Strong interpersonal skills and ability to communicate effectively with the public, physicians, ancillary departments and other staff members.
• Strong customer service skills and ability to multi-task while working in a complex and stressful environment.

Responsibilities

• Operates telephone switchboard, answering all incoming and in-house calls in a quick and professional manner; assist patients with information and directions to specific areas in the hospital; respond quickly and effectively to all emergency codes using proper hospital procedures.
• Utilizes paging system and overhead paging to issue fire alarms, disaster alerts, STAT calls and page MET’s and physicians.
• Make announcements as requested over the hospital intercom.
• Communicates patient needs to appropriate personnel, following proper reporting procedures in compliance with HIPPA laws, documenting all patient concerns/complaints and ensuring adequate follow-up.
• Monitors Phone-O-Matic systems; ensures availability of TDD telephone and amplified receivers, arranging for delivery and maintaining logs; replaces non working phones and lists on repair log.
• Rotate to satellite Waiting Area locations as needed to serve as a designated liaison between patients, their families, the hospital staff, and physicians in the resolution of patient concerns.

Skills

PBX experience

Customer service

Interpersonal skills

Effective communication

Multi-tasking

HIPAA knowledge

Education

High school diploma

Tools

Phone switchboard

Paging system

TDD telephone

Job description

Memorial Hermann Health System in Houston, TX is seeking a dedicated telephone switchboard operator to ensure accurate communication between hospital staff and patients. You will manage the main switchboard, route calls, assist patients with directions, and respond swiftly to emergencies using standard hospital procedures.

This role requires three years of PBX experience, strong customer service and interpersonal skills, and the ability to multitask in a fast-paced environment.