Hospital Communications Specialist

Lake Charles Memorial Hospital; Lake Charles (LA); On-site; USD 32,000 - 40,000; Full time

Job summary

Lake Charles Memorial Hospital is seeking a PBX Operator to operate the multi-position switchboard, relay calls, and support critical hospital communications.

You will monitor radios and paging systems, assist language line requests, direct callers, and route calls to proper departments and patient rooms.

This role requires a high school diploma or equivalent, basic computer skills, clear verbal and written communication, patience, and strong teamwork under pressure.

Qualifications

• High school diploma or equivalent.
• Basic computer skills.
• Clear and succinct verbal and written communications.
• Possess a high level of patience and tenacity.
• Capable of rapid problem identification and resolution.
• Effective communication skills, solid team player and a commitment to providing excellent patient service and professionalism.

Responsibilities

• Answers all incoming calls and relays to proper stations.
• Direct callers in need of language line assistance.
• Monitor generator, fire and medical gas panels for trouble and report to maintenance/ security.
• Answers questions of callers according to hospital policies and regulations.
• Monitor Metasys system for alarms and alerts. Notify proper department.
• Routes call to proper departments, personnel and patient rooms.
• Pages authorized personnel over intercom system.
• Makes necessary announcements regarding visiting hours and other notifications (announces Codes).
• Acts as information center for visitors and outside callers when auxiliary workers are off duty.
• Responsible for documenting necessary information regarding LCMHS Emergency Codes.
• Pages and/or calls personnel on call during off hours for other hospital staff.
• Monitors arrivals of incoming helicopters.
• Logs and notifies repair representatives of phone problems.
• Understands and uses AT&T telephone console and hand set/head set features, and is able to communicate the same.

Skills

Clear communication

Verbal communication

Written communication

Patience

Team player

Problem solving

Education

High school diploma or equivalent

Tools

AT&T telephone console

Headset

Job description

Lake Charles Memorial Hospital is seeking a PBX Operator to operate the multi-position switchboard, relay calls, and support critical hospital communications.

You will monitor radios and paging systems, assist language line requests, direct callers, and route calls to proper departments and patient rooms.

This role requires a high school diploma or equivalent, basic computer skills, clear verbal and written communication, patience, and strong teamwork under pressure.