Hospital Communications Operator | Emergency Paging & Dispatch

Houston Methodist; Nassau Bay (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Houston Methodist is seeking a Telecommunication Operator to manage the switchboard and paging system, relay calls, and assist patients, physicians, and staff with information. The role monitors hospital alarm systems and serves as a vital link during emergencies, delivering reliable, courteous service with a customer service focus.

This position requires quick thinking under pressure and clear communication to support patient care and safety across the facility.

Qualifications

• High School diploma or equivalent required.
• One year customer service experience.
• Dispatching experience preferred.
• Healthcare experience preferred.

Responsibilities

• Communicates pertinent information to co-workers to ensure proper handling of calls.
• Responds to patients, family members, physicians and others with courtesy.
• Directs calls to appropriate destinations via switchboard and paging systems.

Skills

Customer service

Emergency response

Telephone skills

English proficiency

Telecom equipment

PC skills

Education

High School diploma or equivalent

Tools

Windows-based software

Job description

Houston Methodist is seeking a Telecommunication Operator to manage the switchboard and paging system, relay calls, and assist patients, physicians, and staff with information. The role monitors hospital alarm systems and serves as a vital link during emergencies, delivering reliable, courteous service with a customer service focus.

This position requires quick thinking under pressure and clear communication to support patient care and safety across the facility.