Hospital Emergency Communications Specialist

Sjmctx; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

St. Joseph Medical Center in Houston is seeking a Communications Operator to manage inbound calls, provide accurate information, and ensure continuous telephone coverage for hospital operations.

Under the Lead Switchboard Operator, you will run paging and emergency communications, uphold patient service standards, and support the Mission, Vision, and Values of SJMC while maintaining HIPAA compliance.

Qualifications

• HS diploma or GED required.
• 3–5 years PBX operator experience.
• Able to communicate effectively in English, both verbally and in writing.
• HIPAA knowledge and hospital procedures helpful.

Responsibilities

• Answer all inbound and operator calls promptly.
• Operate the hospital's public address network and paging systems.
• Initiate emergency communications (code blues, internal & external disasters, etc.).
• Maintain telephone directory and ensure accurate caller information.
• Document and report events and maintain clean, organized work area.
• Provide courteous service to callers and support hospital operations.

Skills

PBX operations

Telephone etiquette

Emergency communications

Public relations

Education

High School Diploma or GED

Job description

St. Joseph Medical Center in Houston is seeking a Communications Operator to manage inbound calls, provide accurate information, and ensure continuous telephone coverage for hospital operations.

Under the Lead Switchboard Operator, you will run paging and emergency communications, uphold patient service standards, and support the Mission, Vision, and Values of SJMC while maintaining HIPAA compliance.