Hospital Communications Operator: Emergency Paging

Houston Methodist; Houston (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

Houston Methodist Clear Lake Hospital is seeking a Telecommunication Operator to manage the hospital switchboard, paging system, and message relay to designated areas. The role supports patients, physicians, and staff with information and monitors alarm systems during emergencies.

The operator must respond to emergency calls with reliability and composure, ensuring clear communication and patient safety. This position emphasizes customer service and teamwork in a fast-paced hospital environment.

Qualifications

• High school diploma or equivalent.
• Minimum one year of customer service experience.
• Dispatching experience preferred.
• Healthcare experience preferred.

Responsibilities

• Operate switchboard and paging systems to route calls and messages.
• Assist patients, physicians and staff with information and requests.
• Monitor hospital alarm systems and respond during emergencies.
• Communicate clearly with patients and colleagues to ensure safety and service.
• Maintain professional customer service standards in a fast-paced environment.

Skills

Customer service

Communication

Telecommunications equipment

Windows-based software

Problem solving

Empathy and compassion

Telephone customer service

Education

High School diploma

Tools

Paging systems

Call processing systems

Job description

Houston Methodist Clear Lake Hospital is seeking a Telecommunication Operator to manage the hospital switchboard, paging system, and message relay to designated areas. The role supports patients, physicians, and staff with information and monitors alarm systems during emergencies.

The operator must respond to emergency calls with reliability and composure, ensuring clear communication and patient safety. This position emphasizes customer service and teamwork in a fast-paced hospital environment.