Hospital Communications Operator

Providence; Everett (WA); On-site; USD 31,000 - 53,000; Full time

Job summary

Providence Regional Medical Center Everett is seeking a dedicated operator to answer the hospital's main phone line, physician's answering service, and in-house calls. The role includes visitor information, reception, and paging to support patient flow and staff coordination.

Responsibilities include coordinating emergency communications (Trauma Codes, Codes Red/Blue, NICU and helicopter arrivals), monitoring alarm panels, and operating two-way radios; participation in Fire and Disaster drills

Qualifications

• Previous switchboard experience in healthcare setting.
• Answering service experience or answering phones at large organizations.

Responsibilities

• Answer all incoming calls to the hospital's main telephone number, physician's answering service and in-house operator calls.
• Provide in person visitor information, reception and paging.
• Coordinate emergency communications including Trauma Codes, Codes Red/Blue and helicopter landing.
• Monitor hospital alarm panels and operate hospital two-way radios.
• Handle fire and disaster drills as part of communications operations.

Skills

Switchboard experience

Healthcare experience

Answering service experience

Tools

Hospital phone system

Job description

Providence Regional Medical Center Everett is seeking a dedicated operator to answer the hospital's main phone line, physician's answering service, and in-house calls. The role includes visitor information, reception, and paging to support patient flow and staff coordination.

Responsibilities include coordinating emergency communications (Trauma Codes, Codes Red/Blue, NICU and helicopter arrivals), monitoring alarm panels, and operating two-way radios; participation in Fire and Disaster drills