Hospital Switchboard & Communications Operator

Cooley Dickinson Hospital; Northampton (MA); On-site; USD 24,796 - 31,684; Part time

Job summary

Cooley Dickinson Hospital is seeking an on-site Communications Operator to facilitate hospital paging, switchboard operations, and message routing. The role supports patient and staff communication, ensuring timely information flow across departments in a fast-paced environment.

The position requires strong interpersonal and phone skills, prior customer service experience, and the ability to multitask during emergencies.

Qualifications

• High school diploma or equivalent required.
• 2-3 years of customer service or call-center experience preferred.
• Excellent interpersonal and phone skills are essential.

Responsibilities

• Operate hospital switchboard and paging systems to route calls and provide information.
• Handle inbound and outbound calls with accuracy and courtesy.
• Monitor alarms and alert appropriate staff during codes or emergencies.
• Maintain logs and distribute messages to the relevant departments and personnel.
• Assist with clerical duties and basic information for callers and visitors.

Skills

Interpersonal skills

Phone skills

Customer service

Call-center experience

Multitasking

Education

High School Diploma or Equivalent

Job description

Cooley Dickinson Hospital is seeking an on-site Communications Operator to facilitate hospital paging, switchboard operations, and message routing. The role supports patient and staff communication, ensuring timely information flow across departments in a fast-paced environment.

The position requires strong interpersonal and phone skills, prior customer service experience, and the ability to multitask during emergencies.