Healthcare Telecommunications Operator – Emergency & On-Call

easyservice; Cincinnati (OH); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Paid time off

Professional development

Job summary

Mercy Health in Cincinnati, OH seeks a Telecommunications Operator to manage internal/external calls, paging, and emergency communications. The role requires coordinating on-call teams, documenting calls, and supporting language line requests while adhering to site protocols.

The position handles alarms and emergency codes, with responsibilities that include maintaining pagers, radios, and directories, and assisting managers with supplies and staff meetings as needed.

Qualifications

• Proven ability to manage multiple calls and dispatch requests.
• Strong problem solving and customer service mindset.
• Familiarity with paging systems and hospital communications.

Responsibilities

• Expedite telephone, radio, pager and PA communications for the hospital.
• Contact on-call teams and document call outcomes per protocol.
• Monitor alarms and emergency codes and notify appropriate personnel.
• Organize hospital directory updates and assist with language line requests.

Education

High School Diploma

Job description

Mercy Health in Cincinnati, OH seeks a Telecommunications Operator to manage internal/external calls, paging, and emergency communications. The role requires coordinating on-call teams, documenting calls, and supporting language line requests while adhering to site protocols.

The position handles alarms and emergency codes, with responsibilities that include maintaining pagers, radios, and directories, and assisting managers with supplies and staff meetings as needed.