Hospital Communications Operator: On-Call & Emergency Alerts

Bon Secours Mercy Health; Cincinnati (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

403(b) plan with employer contribution

Medical, dental, vision coverage

Paid time off

Tuition assistance

Job summary

Bon Secours Mercy Health is seeking a Telecommunications Operator in Cincinnati, OH. The role handles patient information with care, routes calls, and coordinates on-call teams, language interpretation, and urgent communications across hospital departments.

Responsibilities include monitoring alarms, responding to emergency codes, and maintaining documentation per site policies. Strong prioritization and courteous communication are essential; HS diploma required.

Qualifications

• High School diploma or equivalent.
• Prior telecommunications, medical terminology, hospital medical office experience preferred.

Responsibilities

• Respond to and route internal and external calls promptly and courteously; coordinate language interpretation requests.
• Coordinate on-call Teams; document calls and outcomes; notify appropriate personnel.
• Monitor alarms and respond to codes; document events and maintain logs; assist with directory updates and supplies as needed.

Skills

Call handling

Emergency communications

Hospital environment

Language interpretation coordination

Education

High School diploma or equivalent

Tools

Paging system

Two‑way radio

Portable phones

Job description

Bon Secours Mercy Health is seeking a Telecommunications Operator in Cincinnati, OH. The role handles patient information with care, routes calls, and coordinates on-call teams, language interpretation, and urgent communications across hospital departments.

Responsibilities include monitoring alarms, responding to emergency codes, and maintaining documentation per site policies. Strong prioritization and courteous communication are essential; HS diploma required.