Hospital Communications & Mail Center Specialist

McLeod Health; Florence (SC); Presencial; USD 29.000 - 36.000; Jornada completa

Descripción de la vacante

McLeod Health is seeking a courteous Telecommunications Operator to manage incoming and outgoing hospital calls, route to departments, provide information, and protect patient privacy under HIPAA. You will operate a multi-line phone and paging system, support emergency communications, and participate in ongoing training to maintain high standards of care.

Responsibilities include handling nurse triage calls, mailroom duties, and ensuring timely, accurate information delivery for patients, staff,

Formación

• Prior experience in customer service, call center or physician office role preferred.
• Excellent verbal communication skills and a professional phone demeanor.
• Ability to multitask and remain calm under pressure in a fast-paced environment.
• Familiarity with telephone systems and basic computer skills (e.g., Microsoft Office).
• Knowledge of medical terminology and hospital operations is preferred.
• Strong attention to detail and adherence to confidentiality standards.

Responsabilidades

• Operators process all incoming and outgoing mail for the hospital, maintain the mail room and correctly identify the correct recipient for all incoming mail.
• Answer, screen, and route incoming calls to appropriate departments, staff, or patient rooms in a professional and courteous manner.
• Provide general information to callers, such as hospital hours, visiting policies, and directions, while adhering to HIPAA regulations
• Operate a multi-line telephone system and paging system to facilitate hospital-wide communication.
• Respond to emergency calls promptly, following established protocols to connect callers with medical staff or activate emergency codes.
• Participate in regular training and continuing education to stay updated with medical practices, standard of work and to enhance clinical skills.
• Manage incoming calls to a nurse triage line by collecting accurate information and coordinating with healthcare professionals to ensure timely and appropriate care.
• Other job duties as assigned.

Conocimientos

Customer service

Call center experience

Verbal communication

Multitasking

Telephone systems

Basic computer skills

Medical terminology

Confidentiality

Herramientas

Microsoft Office

Descripción del empleo

McLeod Health is seeking a courteous Telecommunications Operator to manage incoming and outgoing hospital calls, route to departments, provide information, and protect patient privacy under HIPAA. You will operate a multi-line phone and paging system, support emergency communications, and participate in ongoing training to maintain high standards of care.

Responsibilities include handling nurse triage calls, mailroom duties, and ensuring timely, accurate information delivery for patients, staff,