Hospital Communications Lead Operator — Weekend Shift

Saint Francis Hospital, Inc.; United States; On-site; USD 42,000 - 62,000; Full time

Job summary

Saint Francis Hospital, Inc. is seeking a Communications Associate to support the Information Services Communications team. This full-time, weekend-focused role requires coverage Friday through Sunday (7:30 AM-8:00 PM) plus Thursdays (4:00 PM-8:00 PM) to ensure reliable hospital communications.

The role involves answering calls, routing information, maintaining confidentiality, and updating on-call schedules for departments and physicians. Prior related experience is preferred.

Qualifications

• High School Diploma or GED required.
• 1-2 years related experience preferred.
• Strong interpersonal and written/verbal communication skills required.

Responsibilities

• Answer incoming calls on the main switchboard in a courteous manner and direct to the appropriate department or individual.
• Answer, transcribe and relay information accurately related to the Medicall answering service.
• Maintain complete confidentiality of all information relating to physicians, patients and staff.
• Incorporate changes into daily operations ensuring schedules, specials and code policies are updated.
• Swap/replace broken or lost pagers and maintain records of those sent/returned.
• Escalate issues to Telephone Secretaries and inform Management of situations needing escalation.
• Review work schedules and coordinate daily changes due to vacations, sick time or emergencies.

Skills

Interpersonal skills

Written communication

Verbal communication

Confidentiality

Education

High School Diploma or GED

Job description

Saint Francis Hospital, Inc. is seeking a Communications Associate to support the Information Services Communications team. This full-time, weekend-focused role requires coverage Friday through Sunday (7:30 AM-8:00 PM) plus Thursdays (4:00 PM-8:00 PM) to ensure reliable hospital communications.

The role involves answering calls, routing information, maintaining confidentiality, and updating on-call schedules for departments and physicians. Prior related experience is preferred.