Lead, Operator Central Telecommunications

Saint Francis Health System; Bixby (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Saint Francis Health System in Tulsa, OK is seeking a communications associate for the weekend-focused schedule. Under the department Manager, you will answer and route inbound calls for the Medicall system, maintain alarms and codes, and manage on-call schedules.

The role emphasizes confidentiality, strong interpersonal and written/verbal communication, and collaboration with hospital teams. A High School diploma or GED and 1–2 years related experience are required; weekend Fri-Sun 7:30 AM–8:00

Qualifications

• Effective interpersonal, written and verbal communication skills.

Responsibilities

• Answer incoming calls on the main switchboard in a courteous manner and direct callers to the appropriate department or individual.
• Transcribe and relay information accurately related to the Medicall answering service.
• Maintain complete confidentiality of all information relating to physicians, patients and staff.
• Incorporate changes into daily operations ensuring physician/departmental schedules and code policies are updated for accuracy.
• Swap/replace broken or lost pagers and maintain accurate records of those sent for repair.
• Serve as escalation point to address problem calls, hardware/software deficiencies, or disaster/recovery situations.

Skills

Interpersonal skills

Verbal communication

Written communication

Education

High School Diploma or GED

Job description

Current Saint Francis Employees - Please click HERE to login and apply.Full TimeWeekend-Focused Schedule: Enjoy a consistent schedule working Friday through Sunday from 7:30 AM–8:00 PM, plus an additional Thursday evening shift from 4:00 PM–8:00 PM.Job Summary: Under the direction of the department Manager, provide a positive resource of leadership and encouragement for the function of the Communications department to all others. To answer and route inbound calls and messages to hospital/Medicall from community, patients, physicians and staff for the operating integrity of the answering service. Keep abreast of policy and procedures required to monitor and react to alarms and codes. Maintain accurate on-call schedules for departments and physicians.Minimum Education: High School Diploma or GED.Licensure, Registration and/or Certification: None.Work Experience: 1 - 2 years related experience.Knowledge, Skills and Abilities: Effective interpersonal, written and verbal communication skills.Essential Functions and Responsibilities: Answer incoming calls on the main switchboard in a courteous manner directing each to the appropriate department or individual while maintaining an average answer time of 98%. Answer, transcribe and relay information accurately related to the Medicall answering service while maintaining an average answer time of 98%. Maintain complete confidentiality of all information relating to physicians, patients and staff. Incorporate changes into the daily operations assuring physician/departmental schedules/specials and code policies are correctly updated for accurate information purposes. Swap/replace broken or lost pagers to physicians and hospital staff, maintain an accurate record of those being sent to and returned from repair. Serve as a means of escalation to the Telephone Secretaries dealing with problem calls, hardware/software deficiencies or disaster/recovery while keeping Management advised of departmental situations that could lead to further explanation or escalation. Review work schedules coordinating daily changes due to vacation, sick time or emergencies, accommodating shifts according to departmental needs.Decision Making: Independent judgment in making minor decisions where alternatives are limited and standard policies/protocols have been established.Working Relationships: Leads others in same work performed (does not supervise). Has input on performance evaluations but does not prepare or give. Works directly with patients and/or customers. Works with internal/external customers. Works with other healthcare professionals and staff.Special Job Dimensions: None.Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.Information Services Communications - Yale CampusLocation:Tulsa, Oklahoma 74136EOE Protected Veterans/Disability