Telecommunications Lead Operator – Weekend Hospital Shift

Saint Francis Health System; Tulsa (OK); On-site; USD 21,000 - 32,000; Full time

Job summary

Saint Francis Health System in Tulsa’s Yale Campus is seeking a Lead, Operator Central Telecommunications to oversee the switchboard and Medicall answering service, ensuring accurate routing and confidential handling of information.

The role emphasizes leadership within the Communications department, with weekend shifts (Fri–Sun 7:30 AM–8:00 PM) and an additional Thursday evening hour, and requires 1–2 years of related experience and excellent communication skills.

Qualifications

• High School Diploma or GED required.
• 1–2 years related experience preferred.
• Strong interpersonal and communication skills required.

Responsibilities

• Answer incoming calls on the main switchboard and route to appropriate department or individual.
• Transcribe and relay information accurately for the Medicall answering service.
• Maintain confidentiality of information pertaining to physicians, patients and staff.
• Update physician/departmental schedules and code policies in daily operations.
• Swap/replace broken or lost pagers and track devices sent for repair.
• Escalate complex issues to management and coordinate with departments during emergencies or vacations.

Skills

Interpersonal skills

Verbal communication

Written communication

Education

High School Diploma or GED

Job description

Saint Francis Health System in Tulsa’s Yale Campus is seeking a Lead, Operator Central Telecommunications to oversee the switchboard and Medicall answering service, ensuring accurate routing and confidential handling of information.

The role emphasizes leadership within the Communications department, with weekend shifts (Fri–Sun 7:30 AM–8:00 PM) and an additional Thursday evening hour, and requires 1–2 years of related experience and excellent communication skills.