Hospital Communications Specialist (Nights & Weekends)

NorthShore University HealthSystem; Highland Park (IL); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition reimbursement

Free parking

Job summary

NorthShore University HealthSystem is seeking a Hospital Operator at Highland Park Hospital. This full-time position requires handling inbound calls, routing to departments, and supplying essential information to visitors and staff.

It emphasizes accurate message relay, privacy compliance, and patient-centered communication. The role includes evening and overnight shifts, a limited weekend rotation, and a modest holiday schedule.

Qualifications

• 1 year of experience in a telephone operator or customer service role, preferably in healthcare.

Responsibilities

• Professionally answer all incoming calls and route to the appropriate department.
• Provide hospital information such as visiting hours, location, and services.
• Accurately record and relay messages to staff.
• Respond to emergencies and code calls, coordinating with personnel.
• Maintain detailed records of calls and messages.
• Assist distressed callers with empathy and professionalism.
• Use hospital paging and intercom systems and troubleshoot issues.

Skills

Telephone operator

Customer service

Healthcare experience

Education

Bachelor's degree preferred

Job description

NorthShore University HealthSystem is seeking a Hospital Operator at Highland Park Hospital. This full-time position requires handling inbound calls, routing to departments, and supplying essential information to visitors and staff.

It emphasizes accurate message relay, privacy compliance, and patient-centered communication. The role includes evening and overnight shifts, a limited weekend rotation, and a modest holiday schedule.