Hospital Communications & Dispatch Operator

Atlantic Health System; New York, Florham Park (NY, NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

Atlantic Health System in New York seeks a centralized switchboard operator to answer and route incoming calls and provide information per policies. You will maintain the call directory and support basic clerical tasks as needed.

Responsibilities include troubleshooting system issues, using desk directories and on-call lists, operating paging systems, and communicating codes and alerts in line with disaster management plans.

Qualifications

• Ability to handle a high volume of calls courteously and efficiently.
• Strong communication skills and knowledge of hospital policies.
• Familiarity with desk directories and on-call lists is a plus.

Responsibilities

• Receives and relays internal and external calls and provides information per policies.
• Troubleshoots basic system issues when needed.
• Uses desk directories, on-call lists, and reference guides.
• Operates paging/beeper systems to contact personnel and code teams.
• Communicates codes and alerts according to disaster management plans.
• Performs other related duties as assigned.

Skills

Call handling

Customer service

Communication

Tools

Paging system

Job description

Atlantic Health System in New York seeks a centralized switchboard operator to answer and route incoming calls and provide information per policies. You will maintain the call directory and support basic clerical tasks as needed.

Responsibilities include troubleshooting system issues, using desk directories and on-call lists, operating paging systems, and communicating codes and alerts in line with disaster management plans.