Communications Clerk

Cayuga Health System; Hayts Corner (NY); Presencial; USD 25.000 - 32.000; A tiempo parcial

Descripción de la vacante

Cayuga Health is seeking a part-time frontline customer service/clerical agent to greet callers, transfer lines, and support on-site operations in Ithaca, NY. You will handle general inquiries, utilize the RAVE system, and assist with patient census and on-call scheduling.

Prior clerical or healthcare experience is preferred. Hours include day and evening shifts (7am-3pm, 11am-7pm, 3pm-11pm) with a standard pay range of $18.00–$23.20 per hour plus benefits.

Formación

• Education: High school degree or equivalent.
• Experience: Previous clerical and/or healthcare experience preferred.
• Experience with hospital systems and multi-department phone routing is a plus.

Responsabilidades

• Greeting callers in a welcoming and friendly manner.
• Proper transfer of calls to appropriate departments.
• Answers 22222 line quickly and pages appropriately.
• Utilizes RAVE system correctly.
• Knows enunciator panel/alarm systems and notifies appropriate personnel in case of equipment failure or alarm activation.
• Maintains log of all codes.
• Maintains accurate patient and religious census records.
• Maintains on-call schedules and daily on-call assignment sheets.
• Greets on-site customers appropriately.
• Handles general information questions and referrals correctly and efficiently.
• Responds to questions in accordance with hospital policy.
• Flexibility in assuming other appropriate responsibilities and duties not noted above.

Conocimientos

Clerical experience

Healthcare experience

Phone etiquette

Educación

High school diploma or equivalent

Herramientas

RAVE system

Descripción del empleo

About Cayuga Health Cayuga Health offers patient-centered, comprehensive health services at Cayuga Medical Center in Ithaca; Schuyler Hospital in Montour Falls; and more than 40 medical offices in the Finger Lakes and Central New York. Cayuga Health employs more than 450 providers from 40+ specialties. Additional services include a neo-natal intensive care unit, a home health care agency, an addiction recovery organization, and a skilled nursing facility. Cayuga Health is a member of Centralus Health, a community-based integrated delivery system. Our mission is to deliver high-quality care, empower our teams to succeed, and improve the wellbeing of the communities we serve. Our commitment to quality personalized care begins with our exceptional team—over 6500 employees strong. At Cayuga Health, you will work in a collaborative environment that values excellence, integrity, compassion and stewardship. Together, we create an environment where empathy, honesty and a dedication to quality thrive, empowering us to make a positive impact on the lives we touch. We offer competitive wages, comprehensive benefits, and professional development opportunities to help our employees grow and thrive. Whether you are just starting your career or taking the next step in healthcare, we invite you to join us in shaping the future of care in our communities. Learn more at www.cayugahealth.org.

Roles and Responsibilities:

• Greeting callers in a welcoming and friendly manner.
• Proper transfer of calls to appropriate departments.
• Answers 22222 line quickly and pages appropriately.
• Utilizes RAVE system correctly.
• Knows enunciator panel/alarm systems and notifies appropriate personnel in case of equipment failure or alarm activation.
• Maintains log of all codes.
• Maintains accurate patient and religious census records.
• Maintains on-call schedules and daily on-call assignment sheets.
• Greets on-site customers appropriately.
• Handles general information questions and referrals correctly and efficiently.
• Responds to questions in accordance with hospital policy.
• Flexibility in assuming other appropriate responsibilities and duties not noted above.

Required Skills and Experience:

Education: High school degree or equivalent.

Experience: Previous clerical and/or healthcare experience preferred.

Hours:

7am-3pm, 11am-7pm, 3pm-11pm

Physical Requirements:

Repetitive use of hands and fingers (i.e. use of computer keyboard). May require use of lifting and carrying light loads (up to 10 pounds). Sitting or standing/walking for long periods of time.

Location, Travel and Shift Requirements:

Onsite in Ithaca, NY. Part Time – Day/Evenings.

Pay Range Disclosure:

Standard Rate of $18.00 - $23.20 per hour plus benefits.

Centralus and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.

We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace.

We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.

If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Centralus Talent Acquisition team at [e-mail].

We're excited you're considering joining our team. At Centralus Health, we foster a culture of care, trust, and belonging. Here, you’ll have the opportunity to grow and thrive in your career while making meaningful connections with patients, families, colleagues, and communities.