Hospital-Based Bilingual Patient Advocate - Spanish/English

Elevate Patient Financial Solutions®; Newport Beach (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K with match

PTO 15 days

7 paid Holidays

Floating holidays 2

Elevate Day

Employee referral bonus

Growth opportunities

Team environment

Job summary

Elevate Patient Financial Solutions seeks a Hospital Based Bilingual Patient Advocate in Newport Beach, CA. This full-time onsite role supports uninsured hospital patients, guiding them through Medicaid and other financial assistance programs with bedside interactions.

You will work Monday–Friday 8:30 AM to 5 PM, using English and Spanish to assess eligibility, complete applications, and follow up with agencies and patients in person.

Qualifications

• High School Diploma or GED preferred, depending on client.
• Experience in hospital or healthcare setting preferred.
• Fluent in Spanish and English with strong communication.
• Ability to navigate government programs knowledge a plus.

Responsibilities

• Screen uninsured hospital patients at bedside to determine eligibility for federal, state and/or county programs.
• Complete applications and follow through until approval.
• Document cases timely in MPower and hospital systems.
• Provide exceptional customer service at all times.
• Participate in ongoing trainings to apply new content with patients and cases.
• Maintain assigned work queue of patient accounts.
• Collaborate with hospital staff, case managers and social workers.
• Answer calls, make outbound calls, track paperwork to submit enrollment and renewal.
• Maintain regular contact with applicants and government agencies by phone when possible.
• Assist applicants with gathering documents and arranging transportation.
• Request home visits as needed to obtain documentation.
• Inform clients of approvals/denials of coverage per protocol.

Skills

Bilingual Spanish/English

Customer servicio

Communication skills

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Excel

Outlook

Job description

Elevate Patient Financial Solutions seeks a Hospital Based Bilingual Patient Advocate in Newport Beach, CA. This full-time onsite role supports uninsured hospital patients, guiding them through Medicaid and other financial assistance programs with bedside interactions.

You will work Monday–Friday 8:30 AM to 5 PM, using English and Spanish to assess eligibility, complete applications, and follow up with agencies and patients in person.