Hospital Admissions Navigator

Infinity Healthcare Consulting; Terre Haute (IN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Excellent Pay

Tuition Reimbursement

Paid Vacation Time

Paid Sick Time

Group Health Insurance

Dental and Vision Insurance

Life Insurance Plans

Disability Plans

401K

Job summary

Infinity Healthcare Consulting is seeking a Hospital Liaison in Terre Haute, Indiana. The role focuses on seamless admissions transitions from acute or post-acute care, coordinating referrals and developing relationships with hospital discharge planners to grow census and opportunities.

The position requires strong time management, multi-tasking, and a detail-oriented approach to ensure the best patient experience and timely responses to referrals.

Qualifications

• Must possess a GED or High School Diploma with 2 years’ experience.
• Preferred associate degree in healthcare, business or similar with 1 year experience.
• Must meet health assessment requirements regulated by the state.

Responsibilities

• Stationed daily at primary account to maximize market engagement, and referral review efforts.
• Review and update CRM Dashboard for accurate reporting via Forecast and other communication platforms.
• Respond to all incoming referrals on Careport and/or other referral platforms timely, daily, and throughout the day.
• Provide definitive answers for all incoming referrals within an hour of receiving and/or by end of day, if appropriate.
• Communicate/Collaborate with Business Development and Operations leadership to expedite any delays, barriers, and solutions in real time to expedite, definitive answers.
• Collaborate with AD Concierge on daily updates regarding all pending referrals for Forecast.
• Collaborate with Transitional Advisors on communication with incoming referral, and admissions on CarePort, and other referral platforms.
• Timely PCC data input including patient demographics, resident representative, POA, and Guardian information.
• Weekly Reports
• Participate in Quarterly Business Development meeting, aligning initiatives grow census, and market exposure.
• Complete daily Forecast for Team review via Census call, Morning meetings and/or standdown.
• Overseeing Guest Relations and Concierge initiatives including patient rounding, assisting with testimonials, and promoting positive outcomes.

Skills

Initiative

Patience

Compassion

Self-motivation

Solution orientation

Education

GED or High School Diploma

Associate degree in healthcare or business (preferred)

Job description

Infinity Healthcare Consulting is seeking a Hospital Liaison in Terre Haute, Indiana. The role focuses on seamless admissions transitions from acute or post-acute care, coordinating referrals and developing relationships with hospital discharge planners to grow census and opportunities.

The position requires strong time management, multi-tasking, and a detail-oriented approach to ensure the best patient experience and timely responses to referrals.