Hospital Admissions & Referral Liaison

Infinity Healthcare Consulting; Lafayette (IN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Excellent Pay

Tuition Reimbursement

Paid Vacation Time

Paid Sick Time

Group Health Insurance

Dental and Vision Insurance

Life Insurance

Disability Plans

401K

Job summary

Infinity Healthcare Consulting is seeking a Hospital Liaison to ensure seamless admissions from acute and post-acute care. You will generate and manage referrals, build strong relationships with hospital discharge planners, and lead initiatives to grow market share while maintaining the highest patient experience.

You will work closely with the AD Concierge and leadership to drive daily admissions, manage time effectively, and multi-task to meet deadlines.

Qualifications

• GED or high school diploma with 2 years of experience.
• Preferred associate degree in healthcare or business with 1 year experience.

Responsibilities

• Stationed daily at primary account to maximize market engagement, and referral review efforts.
• Review and update CRM Dashboard for accurate reporting via Forecast and other communication platforms.
• Respond to all incoming referrals on Careport and/or other referral platforms timely, daily, and throughout the day.
• Provide definitive answers for all incoming referrals within an hour of receiving and/or by end of day, if appropriate.
• Collaborate with Business Development and Operations leadership to expedite any delays, barriers, and solutions in real time.
• Collaborate with AD Concierge on daily updates regarding all pending referrals for Forecast.
• Collaborate with Transitional Advisors on communication with incoming referral, and admissions on CarePort, and other referral platforms.
• Timely PCC data input including patient demographics, resident representative, POA, and Guardian information.
• Weekly Reports
• Participate in Quarterly Business Development meeting, aligning initiatives grow census, and market exposure.
• Complete daily Forecast for Team review via Census call, Morning meetings and/or standdown.
• Overseeing Guest Relations and Concierge initiatives including patient rounding, assisting with testimonials, and promoting positive outcomes.

Skills

Time management

Communication

Compassion

Self-motivation

Problem solving

Education

High School Diploma or GED

Associate degree in healthcare or business

Job description

Infinity Healthcare Consulting is seeking a Hospital Liaison to ensure seamless admissions from acute and post-acute care. You will generate and manage referrals, build strong relationships with hospital discharge planners, and lead initiatives to grow market share while maintaining the highest patient experience.

You will work closely with the AD Concierge and leadership to drive daily admissions, manage time effectively, and multi-task to meet deadlines.