Hospice Medical Receptionist — Compassionate Front Desk Champion

Deercreekseniorliving; Encinitas (CA); On-site; USD 29,000 - 34,000; Full time

Job summary

Seaport Hospice is seeking a Medical Receptionist to be the welcoming first point of contact. You will handle front desk operations with a focus on HIPAA-compliant information handling and patient-centered service.

Responsibilities include answering calls, managing mail, coordinating with medical records and other departments, and keeping the reception area organized and efficient. A minimum of one year in office/customer service and typing 50 wpm are required.

Qualifications

• Minimum of one year experience in office or customer service, preferably hospice or health care.
• Able to type 50 words per minute.
• Strong communication, organizational, and multitasking skills.
• Proficient computer and telephone skills
• Knowledge of Medical terminology

Responsibilities

• Greet and assist visitors in a professional and friendly manner.
• Answer, screen, and direct incoming phone calls promptly.
• When answering patient calls or handling patient-related inquiries, confirm identity and verify information per HIPAA guidelines.
• Manage incoming and outgoing mail and deliveries.
• Maintain a clean and organized reception area.
• Assist with basic administrative tasks such as filing, data entry, and document preparation.
• Support medical records and other departments with clerical tasks.
• Maintain visitor log and documents related to vendor and guest visits.
• Check incoming mail daily, sort accordingly, and deliver or scan mail to recipients.
• Ensure compliance with HIPAA regulations by safeguarding patient information and confidentiality.
• Maintain the emergency preparedness patient roster within the front office binder.
• Maintain files, equipment, supplies, postage and general office and kitchen condition in an orderly manner.

Skills

Typing 50 wpm

Communication

Organization

Multitasking

Medical terminology

Education

One year office or customer service experience

Business college (1-2 year) preferred

Job description

Seaport Hospice is seeking a Medical Receptionist to be the welcoming first point of contact. You will handle front desk operations with a focus on HIPAA-compliant information handling and patient-centered service.

Responsibilities include answering calls, managing mail, coordinating with medical records and other departments, and keeping the reception area organized and efficient. A minimum of one year in office/customer service and typing 50 wpm are required.