Front Desk Receptionist - Hospice Care

Houston Hospice; Houston (TX); On-site; USD 30,000 - 36,000; Full time

Job summary

Houston Hospice in Houston, TX is seeking a compassionate Receptionist to welcome patients, families, and visitors at our Texas Medical Center location. This full-time clerical role focuses on creating a warm, professional first impression and coordinating with staff across teams.

The ideal candidate manages calls, messages, and visitor flows with empathy, discretion, and strong communication, while maintaining confidentiality and accuracy in records and schedules.

Qualifications

• High school diploma or equivalent required.
• Previous experience in reception, customer service, call handling, healthcare, hospice, or a related office environment preferred.
• Experience using multi-line telephone or cloud-based communication systems is preferred.
• Working knowledge of common office technology and software, including email, word processing, spreadsheets, and electronic records or databases.
• Strong verbal and written communication skills, including a clear and professional telephone presence and appearance.
• Bilingual or multilingual capability is preferred, when relevant to the communities served.
• Ability to provide compassionate service while maintaining professional boundaries.
• Ability to manage multiple calls, visitors, messages, and priorities accurately and with appropriate urgency.
• Sound judgment in determining when and how to elevate a concern.
• Strong attention to detail, follow-through, organization, and problem-solving skills.
• Ability to maintain confidentiality and appropriately handle protected health information and other sensitive information.
• Ability to work effectively with employees, leaders, clinical teams, volunteers, vendors, and community partners.
• Comfort working in an environment where serious illness, death, dying, and grief are part of the organization's services.

Responsibilities

• Answer and route incoming calls promptly, professionally, and compassionately.
• Greet visitors, determine their needs, and connect them with the appropriate staff member or resource.
• Take accurate messages and help ensure timely communication and follow-up.
• Recognize urgent or sensitive concerns and follow established escalation procedures.
• Maintain a welcoming, organized, and professional front reception area.
• Assist with correspondence, deliveries, documents, visitor processes, directories, and front-office resources.
• Provide general administrative support, including data entry, scanning, copying, and document handling.
• Collaborate with clinical and administrative teams to ensure smooth, appropriate handoffs for callers and visitors.
• Maintain confidentiality and comply with HIPAA, privacy, safety, and information-security requirements.
• Demonstrate empathy, patience, professionalism, and respect in every interaction.

Skills

Reception experience

Customer service

Call handling

Healthcare environment

Hospice

Office software

Education

High school diploma or equivalent

Tools

Multi-line phone systems

Job description

Houston Hospice in Houston, TX is seeking a compassionate Receptionist to welcome patients, families, and visitors at our Texas Medical Center location. This full-time clerical role focuses on creating a warm, professional first impression and coordinating with staff across teams.

The ideal candidate manages calls, messages, and visitor flows with empathy, discretion, and strong communication, while maintaining confidentiality and accuracy in records and schedules.